Client Advisor
London, UNITED KINGDOM
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
YOUR MISSION:
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving their personal sales targets as well as those of the boutique. They need to act as an ambassador of IWC at all times with client satisfaction being their utmost goal.
HOW WILL YOU MAKE AN IMPACT?
- Hosting clients and other stakeholders with the ability to provide personalized customer experience
- Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
- Identify and/or create sales opportunities inside and outside boutique environment
- Find ever new and creative means to exceed client’s expectations
- Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
- Engage in CRM-activities such as prospect follow-up on a daily basis
- Handle customer service requests and respective processes
- Know IWC’s history, products and partnerships as well as the watch industry
- Deliver outstanding client service and treatment to make a clear difference vs. competition
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
- Organize and execute all operational tasks in detail and with care
- Maintain the boutique according to global IWC visual merchandising standards
- Adhere and fully compliant to all Selfridges Policies & Procedures, alongside our own IWC/Richemont UK
- Handling, booking-in, following up, full and clear communication for all Customer Service and Repairs, complaints, and feedback
- Working with, and alongside, our other Richemont Maisons – to support optimum performance of all our Group Maisons
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
- Result-oriented and driven
- Strong selling skills
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Creative, curious and versatile
- Team player with good interpersonal competences and empathetic
- Excellent communicator with ability to develop strong networks
- A professional background in Sales or Hospitality is preferred
- Passion for horology and fine jewellery
#Richemont #WeCraftTheFuture