Client Advisor

Job description

Main Purpose

 

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

 

  Key responsibilities

 

Develop Client Relationship:

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint.
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities.
• Consistently achieve and ideally exceed the sales target, always following retail guidelines.
• Master the key moments of the sales ceremony.
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique. 
• Handling negotiations and objections with ease.
• Assist and support after sales clients in accordance with Maison values.  Act as a referent and offer recommendations that will provide an exceptional client experience.
• Remain knowledgeable on industry news and competitors.

 
Act as a Maison Ambassador:

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. 
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer.

 
Deliver daily boutique operations:

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).