Care Service Associate

Job description

Location:  Cartier Serrano

 

Job mission 

 

Responds to clients’ requests while getting constantly their satisfaction and loyalty and meeting excellence service standards. Demonstrates the role of  Ambassador of the Maison and advisor to the clients. 

 

Main accountabilities 

 

· 
Welcome each client, offering personal interaction while respecting the service policy of the Maison. 

· 
Understands and finds adequate solutions to clients’ requests and needs to ensure customer satisfaction in the boutique. 

· 
Maintains close relationships and ensures regular communication with the CS Manager providing feedback and coming up with ideas and initiatives on client development. 

· 
Follows up the clients’ files in collaboration with the CS administrator, the watchmaker, or/and the jeweler. 

· 
Responsible for the good flow on RO steps: notification, estimation, billing, archive. 

· 
Ensures the good state of the main after-sales service indicators by contributing to turnover and reducing the number of complaints, rate of return unrepaired and service delays. 

· 
Advises clients on suggested service and product sales and technical aspects. 

· 
Fills, organizes and maintains all documents related to Sales, Stock, Transfers, repairs & other boutiques documents. Follows up stocks and inventories. 

· 
Implement Client Service action plan provided by Retail Management. 

Job profile  

 

· 
You have previous experience in Fine Jewelry/Watches 

· 
You have excellent written and spoken communication skills in English and Spanish, any other language is a plus 

· 
You are very rigorous, empathetical, confident, strong solution driver, client focused and good team player 

· 
You have good knowledge of MS Office 

· 
You are a team player with a collaborative spirit and willingness to support the team goals