Brand Ambassador

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Brand Ambassador

Piaget| Miami, FL

Reports to: Digital Client Services Manager

 

 

PRIMARY DUTIES & KEY RESPONSIBILITIES

 

Primary Duties:

 

The mission of a Piaget Brand Ambassador at the Client Relations Centre is to deliver an exceptional experience for all clients. As a Piaget Brand Ambassador you will be focused on delivering a high-quality omnichannel service (primary focus is eBoutique) that meets the needs and expectations of each of our clients across their different journeys, from pre-sales to after-sales.

 

 

 

Key Responsibility 1: Daily CRC & eCommerce Operations

 

·  Assist clients with excellent customer service skills, maintaining Piaget’s high standards
·  Drive sales through professional and courteous client interactions.  Handle all inbound calls and greet all customers in a timely, professional, and engaging manner
·  Provide the Piaget spirit in written responses to customers’ inquiries via email and chat
·  Achieve sales targets and KPIs while proactively developing a Piaget client base
·  Ensure the client’s experience remains consistent throughout the process of sales and after-sales. Translate service to sales where appropriate
·  Processes need to be consistently followed such as, proactively reporting any operational issues or risks
·  Ensure sales transactions are processed in accordance with required internal procedures using the systems provided

 

 

Key Responsibility 2: Client Relationship & Development

 

·  Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to Piaget Management
·  Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, and behavior at all times
·  Build lasting relationships with clients by delivering first-interaction resolution and taking ownership of every scenario
·  Ensure daily client outreach and a confidence for providing outbound calls and emails to cultivate a strong client relationship
·  Partnering with Piaget Manager to strategize a daily/weekly/monthly follow up strategic plan
·  Assist with special projects, as needed (i.e. testing, initiatives supporting boutique network, outbound clienteling initiatives, etc.)
·  Consistently and accurately capture client data for relationship building, effectively utilizing the tools that are available
·  Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain an understanding of client needs and motivations

 

Key Responsibility 3: Piaget Identity and Expertise

 

 

·  Maintain a high knowledge of all Piaget products as well as the competition
·  Develop a detailed knowledge of Piaget’s history, creations, and best practices
·  Apply Piaget specific training in all aspects of sales and client services
·  Actively take part in training provided by Piaget, self-learning, RNA performance, and compliance modules
·  Understand and comply with all security and operational policies and procedures for the Group, Piaget, and the Client Relations Center (CRC)

 

 

Key Responsibility 4: Effective Communication

 

 

·  Must have a strong level of communication across multiple channels and with local and global partners
·  Ability to gather feedback and provide innovative insight to management based on case by case scenarios
·  Be proactive in building strong synergies and collaboration with the Boutique network as well as HQ Piaget Partners to offer seamless experience to our clients 
·  Provide and be open to constructive input for further development of yourself, your team and our department
·  Share ideas and recommendations to management in development of individual business

 

 

JOB PROFILE

 

 

Education: Bachelor’s degree preferred but not required

 

Required Experience: 2+ years in a contact center/customer service environment, hospitality, retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

 

Technical Skills/Abilities:

·  Experience in eCommerce, luxury retail sector with a watchmaking background preferred
·  Must display a high level of maturity, poise, and sound business judgment to work with luxury while prioritizing clients’ needs
·  Ability to quickly absorb extensive information on our brands’ history, product offerings, and communications/advertising programs
·  Being able to prioritize case management within different running systems
·  Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools
·  Proficiency with Microsoft Office
·  Experience using Salesforce, CRM, or other comparable email and chat management tools a plus
·  Additional preferred abilities include:
·  SAP knowledge
·  Comfort with virtual and video-based client interactions and sales
·  Cultural intelligence and languages a plus

 

Personal Skills:

·  Excellent verbal and written communication skills 
·  Client-focused 
·  A passion to assist, whether with clients, internal partners, developing teams 
·  Developing, promoting, and communicating empathy for clients and partners 
·  Ability to handle highly sensitive clients and situations while staying solution oriented
·  Strong understanding of formal and informal etiquette and manners 
· 
·  Organized and efficient for day-to-day operations 
·  Self-sufficient, proactive, and positive attitude towards colleagues and clients; team player with ability to communicate with Radical Candor
·  Willingness to work flexible working hours that fit business needs

 

  Piaget offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

 

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

 

At Richemont, We Craft the Future!

 

Expected Salary Range: $24 - $26

 

Salary will be determined based on relevant skills and experience.

 
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«Always do better than necessary» is the motto which drives all of us to deliver the most extraordinary creations.
So are you ready to join the 5th generation of the family and ignite golden moments amongst our people?

We can’t wait to welcome you!