Senior Sales Associate

Job description

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, you will curate unforgettable and personalized experiences for our clients. You are dedicated to building lasting relationships, significantly contributing to the boutique’s success and achieving sustainable business ambitions.
Your key responsibilities include:
·  Achieving and exceeding individual and boutique sales targets, understanding boutique KPIs, and following related action plans.
·  Leading by example, sharing best practices, and acting as a mentor for Sales Associates and new joiners.
·  Proactively engaging with clients, identifying their needs through active listening, and developing strong, lasting relationships through personalized communication and follow-up.
·  Actively seeking opportunities to expand our client network, maintaining the client database, and inviting clients to private events and previews.
·  Providing exceptional after-sales service, handling repairs, adjustments, strap changes, and resolving client inquiries promptly and professionally.
·  Facilitating communication between clients and Maison service centers, going the extra mile to ensure client satisfaction and build brand loyalty.
·  Maintaining a clean, organized, and visually appealing boutique environment, adhering to brand standards.
·  Confidently handling sales transactions, processing payments, and managing returns.
·  Participating in inventory management, including receiving, stocking, and securing products and accessories.
·  Building operational knowledge on all digital tools and adhering to our Maison commercial policy, rules, security protocols, and loss prevention measures.
·  Assisting with visual merchandising and product displays.
·  Providing in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications, presenting and demonstrating timepieces with passion and expertise.
·  Staying up to date on industry trends, competitor activities, and new product launches.
·  Representing the Maison with sophistication at exclusive events.
·  Working collaboratively with colleagues to achieve boutique goals, sharing knowledge, supporting team members, and actively participating in team meetings and training sessions.

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

To succeed in this role, you will bring:
·  A passion for luxury watchmaking.
·  High motivation and a results-oriented approach.
·  High hospitality standards and a dedication to providing exceptional client experiences.
·  Curiosity and openness.
·  Proven experience in luxury retail sales, preferably within the watchmaking or jewellery industry.
·  Demonstrated ability to cultivate and expand a network of high-net-worth individuals.
·  Excellent communication, interpersonal, and presentation skills.
·  The ability to work independently and as part of a team.
·  A positive attitude and a strong work ethic.
·  Self-confidence, self-awareness, and trustworthiness.
·  A commitment to exceeding client expectations.
·  Fluency in English; proficiency in other languages is a plus.

 

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
·  We value freedom, collegiality, loyalty, and solidarity.
·  We foster empathy, curiosity, courage, humility, and integrity.
·  We care for the world we live in.

 

YOUR JOURNEY WITH US

After submitting your application, if selected, you will be invited for an initial phone screening with our Talent Acquisition team. This will be followed by an interviews with the hiring management team and HR team