Boutique Sales Associate La Roca Village (maternity leave)
SPAIN Sales
Job description
Job Title: Boutique Sales Associate - Outlet La Roca Village (maternity leave)
Brand: Montblanc
Main Purpose:
· Maximize boutique performance by achieving sales targets and strategic objectives.
· Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
· Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
· Advise clients to guarantee high-quality service, following Montblanc's standards.
· Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
· Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.
Key Responsibilities:
· Sales Management:
· Manage product sales effectively.
· Achieve set sales goals.
· Handle the sales process according to the client type.
· Advise clients and ensure their satisfaction.
· Develop sales initiatives.
· Customer Relations:
· Ensure customer relations (agreements, service) according to Brand standards.
· Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
· Increase the customer database by providing all relevant information.
· Track customer files.
· Manage customer complaints together with the ABM.
· Brand Presentation:
· Maintain consistent adherence to brand presentation standards:
· Personal appearance and uniform.
· Luxurious appearance of the Boutique and displayed products (windows and displays).
· Marketing Implementation:
· Respect and ensure the implementation of all marketing campaigns.
· Actively participate in event organization.
· Boutique Operations:
· Ensure the Boutique's operation in the absence of colleagues.
· Demonstrate versatility in cash register and warehouse tasks.
· Ensure all sales are correctly processed in the computer system.
· Product Management:
· Participate in inventories.
· Prevent potential losses.
· Check merchandise reception.
· Prepare merchandise shipments.
· Transfer merchandise information.
· Information Management:
· Provide all necessary information to the store management to prepare reports.
· Actively participate in team meetings.
· Actively participate in training sessions.
· Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).
Job Requirements/Pre-requisites:
· Basic Education:
· Proven sales experience (required).
· Commercial maturity.
· Specific Knowledge:
· Knowledge of the product and the Brand.
· Professional Experience:
· One year of experience in the type of sales to be performed.
· Complementary training: Sales techniques.
· Other Skills:
· Ability to impact and communicate with clients.
· Service orientation - Ability to detect customer needs.
· Sense of responsibility and initiative.
· Excellent appearance and presentation.
· Languages:
· Spanish
· English
· Other (a plus)
We are an Equal opportunity company.