Boutique Sales Associate

Job description

Job mission

 

As an Ambassador of the Maison, he/she ensures a unique client experience before,during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

 

Main accountabilities

 

Sales Achievements

·  Ensures unique and exceptional client experience during a sale
·  Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
·  Adapts according to clients’ needs and motivations
·  Strives to always improve and surprise the clients
·  Deals with ease during negotiations and objections
·  Transmits the passion and values of the Maison
·  Acts as the privileged contact for the client(s) in the case of Care Service
·  Meets individual and boutique targets, both quantitative and qualitative

 

Client Relationship & Portfolio Development

·  Cultivate strong client relationships and develop client loyalty
·  Efficiently develops the client portfolio
·  Executes targeted CRM actions
·  Participates to client events and acts as an Ambassador of the Maison

 

Daily Boutique Operations

·  Respects all group, Maison and boutique policies and procedures
·  Participate in inventories
·  Participates in the set up and breakdowns at opening and closing of the boutique
·  Participates in the implementation of Visual Merchandising guidelines
·  Assists with special projects when requested

 

Job profile

 

·  You have previous experience in Fine Jewelry/Watches
·  You have excellent written and spoken communication skills in English and Spanish, any other language is a plus
·  You have excellent interpersonal competences in order to develop a network of loyal clients
·  You are meticulous, organized, flexible and highly client focused
·  You take ownership and demonstrate a sense of responsibility and commitment
·  You are a team player with a collaborative spirit and willingness to support the team goals
·  You are eager to learn and embrace development opportunities to grow