Retail Operation Executive

Job description

MAIN PURPOSE

 

Responsible for coordination of the in-store operations and supporting sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.

 

 

KEY RESPONSIBILITIES

 

·  Supply Chain / Logistics
·  Responsible for inventory control and follow up on shipments, transfers and consignments
·  Create purchase orders.
·  Coordinate shipments. Collaborate with the Central Sales Operations Coordinator in Geneva and HQ.
·  Escalate delays.
·  Warehouse coordination. Ensure smooth product allocation flow.

 

·  Stock Management
·  Monitor stock, sales, back orders and deposit lists.
·  Replenish and order model stock, accessories & POS materials.
·  Collect special order requests from the boutiques and collaborate with the HQ Operations and execute.
·  Accurate fulfillment of the “defect watch report” and tracking of the defective watches.

 

·  Allocation Distribution
·  Allocate products according to back orders, clients and sales targets.
·  Coordinate high-end, limited timepiece movements. Execute the limitation timepieces allocation precisely.

 

·  Sales Operations & Administration
·  Review rosters, leave & overtime records.
·  Ensure compliance and audit in collaboration with office.
·  Verify and follow up of customer payments and VAT-off sales.
·  Handle store vendor management and payment.
·  Manage store petty cash and T&E spending with Boutique Manager.
·  Manage after sale service from reception, tracking to delivery, handle customer enquiries.
·  Ordering store supply and stationery.

 

·  Sales Support
·  Support client-facing team with completing back-office tasks during and after selling ceremonies, tasks where client-facing team must leave the client alone if they conduct.
·  Conduct selling ceremonies when all the client-facing team members are occupied with clients, until someone becomes free.
·  Take shifts on weekends and public holidays and cover other retail operations team member in case of sickness, holidays.

 

·  Planning & Analysis
·  Monitor weekly & monthly forecast
·  Maintain and ensure daily clientele book quality
·  Support monthly store meeting and report
·  Consolidate monthly commission report
·  Consolidate staff KPIs and incentive results

 

·  Marketing Activation
·  Maintain event client list by collaborating with office team
·  Ensure product availability for events, campaigns, launch plans, client trips, displays and boutique action plans.
·  Oversee product consignments and carnet management.
·  Ensure client information registration accuracy after event
·  Ensure timely and accurate report on leads / sales after events
·  Order and track customer gift

 

 

JOB REQUIREMENTS                       

·  Diploma or Degree in Business Administration, Retail Management, or a related field.
·  1-2 years of experience in a similar role, preferably in luxury retail or boutique operations.
·  With prior sales experience is a plus.
·  Language proficiency: English & another language.
·  Familiarity with inventory management systems and customer relationship management (CRM) software.
·  Excellent organizational and multitasking abilities.
·  Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.
·  Strong attention to detail and problem-solving skills.
·  Exceptional communication and interpersonal skills.