Boutique Manager

Job description

We Recruit:

For our Geneva Flagship we are looking for a passionate and motivated Boutique Manager with significant experience.

 

About the Role

As Boutique Manager, you are much more than just a store manager - you are the driver of its commercial success. Beyond ensuring daily operations and leading a team of 7 employees, your mission is to actively expand the boutique’s clientele, maximize sales opportunities, and strengthen the boutique’s presence in the Geneva luxury market. You will build and nurture a loyal clientele while developing strategies to attract new customers and increase market share.

 

Key Responsabilities:

 

Business Development & Sales Growth

·  Define and execute an ambitious business plan focused on client experience and revenue growth.
·  Identify new business opportunities through client acquisition, local partnerships, and private events.
·  Build lasting and trusting relationships with our customers, anticapting their needs and exceeding their expectations.
·  Lead clienteling strategies, ensuring proactive outreach, personalized services, and exclusive experiences.
·  Leverage CRM tools to monitor client behavior, anticipate needs, and encourage repeat purchases.
·  Actively represents the boutique at community, cultural, and luxury networking events to expand visibility.

Client Experience & Service Excellence

·  Cultivate a culture of client-centricity within the team and guarantee an exceptional service
·  Lead after-sales care and personalized follow-up to increase retention.
·  Ensure that every interaction is an opportunity to create a strong emotional connection with our Maison

Team Leadership & Performance

·  Inspire, train, and mentor the team to achieve sales and client development targets.
·  Motivate the team through goal setting, coaching, and performance recognition.

Operations & Brand Standards

·  Oversee stock management, reporting, and financial KPIs with a business-owner mindset.
·  Ensure the boutique consistently reflects the Maison’s luxury standards in image and experience.
·  Safeguard assets through strict compliance with Maison’s policies and procedures.

 

 

 

 

Your Profile:

·  Minimum of 5 years of successful experience in the luxury retail, with strong experience in business development and sales leadership.
·  Proven success in client acquisition and building high-value relationships.
·  Strong knowledge of the luxury market and competitive landscape.
·  Commercially minded with strong analytical skills (sales KPIs, CRM, client segmentation).
·  Excellent communication and negotiation skills with the ability to influence and persuade.
·  Fluency in French and English mandatory.

 

Your Personal Attributes

·  Entrepreneurial mindset with a proactive approach to growth.
·  Natural talent for networking, confident in high-profile and luxury environments.
·  Inspirational leader, results-driven, and strategic.
·  Elegant presence with strong cultural sensitivity.