Boutique Manager
Brussels, BELGIUM
Job description
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
HOW WILL YOU MAKE AN IMPACT?
For our Brussels boutique, we are seeking a passionate and motivated Boutique Manager with significant experience. As Boutique Manager, you are much more than just a store manager — you are the driver of its commercial success. Beyond ensuring daily operations and leading a team of 3 employees, your mission is to actively expand the boutique’s clientele, maximize sales opportunities, and strengthen the boutique’s presence in the Brussels market. You will build and nurture a loyal clientele while developing strategies to attract new customers and increase market share.
Key responsibilities:
Business Development & Sales Growth
Define and execute an ambitious business plan focused on client experience and revenue growth.
Identify new business opportunities through client acquisition, local partnerships, and private events.
Build lasting and trusting relationships with our customers, anticapting their needs and exceeding their expectations.
Lead clienteling strategies, ensuring proactive outreach, personalized services, and exclusive experiences.
Leverage CRM tools to monitor client behavior, anticipate needs, and encourage repeat purchases.
Actively represents the boutique at community, cultural, and luxury networking events to expand visibility.
Client Experience & Service Excellence
Cultivate a culture of client-centricity within the team and guarantee an exceptional service
Lead after-sales care and personalized follow-up to increase retention.
Ensure that every interaction is an opportunity to create a strong emotional connection with our Maison
Team Leadership & Performance
Inspire, train, and mentor the team to achieve sales and client development targets.
Motivate the team through goal setting, coaching, and performance recognition.
Operations & Brand Standards
Oversee stock management, reporting, and financial KPIs with a business-owner mindset.
Ensure the boutique consistently reflects the Maison’s luxury standards in image and experience.
Safeguard assets through strict compliance with Maison’s policies and procedures.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Previous successful experience in luxury retail, with strong expertise in business development and sales leadership.
Proven success in client acquisition and building high-value relationships.
Strong knowledge of the luxury market and competitive landscape.
Commercially minded with strong analytical skills (sales KPIs, CRM, client segmentation).
Excellent communication and negotiation skills with the ability to influence and persuade.
Fluency in French and English is mandatory, any other additional languages are a plus (preference for Dutch)
An entrepreneurial mindset with a proactive approach to growth.
Natural talent for networking, confident in high-profile and luxury environments.
An inspirational, results-driven, and strategic leader.
An elegant presence with strong cultural sensitivity.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks
2nd Stage – Interview with the HR Business Partner and Retail Director
3rd Stage – Interview with the Brand Director Northern Europe
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW: