Boutique Director Masaryk

Job description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

The Boutique Director will be in charge to manage a sales team and execution of operational and administrative responsibilities of a Montblanc Boutique maintaining standards of a luxury brand with excellent customer service, product knowledge, alignment with compliance, personal presentation and great teamwork.  

The Boutique Director oversees all aspects of the retail boutique operations and lead sales team.

KEY RESPONSIBILITIES

• Accountable of the whole Boutique Plan with positive results, impact and development.

• Responsible for meet monthly sales budgets and growing the results.

• Able to diagnose opportunities to execute weekly and monthly sales plan to reach sales objectives.

• Daily briefing to align the team to reach sales objectives.

• Responsible of timing and accurate reporting in sales, stock and CRM.

• Assisting on the Boutique sales floor as needed to coach the team, welcoming clients, presenting new collections, escorting clients to the door, etc.

• Analyzes the store’s retail performance KPIs (UPT, AUP, AVB, conversion rate), identifies business opportunities and establishes action plans.

• Responsible of audit results, net promoter score, mystery shopper results.

• Process bank deposits an perform cash registers, daily reconciliations.

• Ensure secure and accurate use of cash register, including the opening, balancing, checking and closing.

• Ensure prompt ordering of stationery and boutique supplies

Customer Experience / Customer Relationships

• Develop and maintain expert standards of product knowledge.

• Strong knowledge of competitors and stays updated on the luxury industry.

• Understand type of customers and product categories in order to monitor sell thru in the Boutique.

• Analyze sales stock to ensure the Boutique has the ideal stock depending on its cluster.

• Inventory executions, report and control through SOVIA tool.

• Manage and controls product inventory. Follow up on shortages and prevent with a business perspective.

• Manage along with Marketing team and supervise special activations, events, campaign launches, inside/outside the Boutique.

• Profit management, petty cash and money laundry processes.

• Work closely with ROM to follow up Boutique plans and ensure operational processes in the Boutique.

Reporting

• Daily preparation of sales objectives and communicate to the team.

• Analyze sales performance reports.

• Monitor and measure KPIs results and share with the team in order to state a strategic plan.

• Provide relevant weekly analysis regarding Boutique sales results in order to state a strategy and establish action plans to gain sales objectives.

• Share best practices with the team and in weekly meetings.

• Palacio de Hierro invoicing reporting if apply.

Trainings

• Responsible for communicating, training and coaching the team.

• Responsible for developing sales associates to became HTI ambassadors.

• Train and coach the team on the retail signature ceremony and the best clientelling practices.

• Connect, engage and inspire customers.

• Weekly follow up in MeApp, e-learning and team trainings.

Team Spirit

• Recruit, develop, train and coach the boutique team.

• Strong communication with the team to align brand and Boutique objectives.

• Set individual and store objectives to coach and develop the team.

• Proactively identifies and hires new talent that will continue to elevate the business.

• Motivate the team and promote a positive and supportive work environment.

• Continuously encourage, coach, and provide qualitative feedback, using reward and recognition as well as performance management process to improve team engagement.

• Connect, engage and inspire your team

JOB PROFILE

Education

• Bachelor’s degree in business or similar.

Required experience

• 2-3 years on leadership roles. Boutique Director /Store Manager

• Experience in retail business.

Technical skills / abilities:

• Operates computer and office equipment.

• User for all sales systems (Sales force, Dare, SOVIA, etc..)

Personal skills

• Analytical thinking.

• Detailed oriented communications skills.

• Excellent customer service and negotiation skills.

• Able to maintain strong professional relations with VIP customers.

• Inspirational leader, able to mentor and develop a strong team.

• Client obsessed mentality, passionate about recruiting new clients and growing the active client data base.

• Agile manager able to multi‐task in business environment and work in various roles depending on business needs (selling, operations, training, etc.) able to manage priorities and workflow.

• Excellent problem resolutions.

• Ability to analyze and prepare sales reports.

• Advanced English skills.

• Strong interest, curiosity and self study to learn about new products and stories.

• Take accountability.

• Self-taught person and proactive. 

• Taste for culture and arts.