Boutique Assistant Manager

Job description

Boutique Assistant Manager - Audely House

(Permanent, Full time)

 

As Boutique Assistant Manager, you will play a vital role in supporting the Boutique Manager in overseeing all aspects of our Audley House boutique. You'll be responsible for ensuring a premium customer experience, driving sales performance, and fostering a positive and professional environment for our team. 

 

HOW WILL YOU MAKE AN IMPACT: 

· 
Customer Experience Champion: Deliver exceptional, personalised service to our clientele, assisting with product selection, styling advice, and special orders. Proactively address customer inquiries and resolve any concerns with grace and efficiency. 

· 
Team Leader & Mentor: Support the Boutique Manager in the recruitment, training and development of our talented team. Lead by example, providing ongoing coaching and feedback to cultivate a high-performance culture. 

· 
Sales Driver: Achieve and exceed individual and team sales targets through proactive engagement with customers and a deep understanding of our products. 

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Operational Excellence: Assist with inventory management, maintain visual merchandising standards, and ensure the boutique operates smoothly and efficiently, adhering to all company policies and procedures. 

· 
Brand Ambassador: Embody the Purdey spirit and values, representing our brand with pride and professionalism at all times. 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

· 
Strong retail experience, ideally within a luxury or premium retail environment and in a supervisory role. Equivalent experience in high-end service industries will also be considered. 

· 
Proven ability to lead and motivate a team to achieve sales targets and deliver exceptional customer service. 

· 
Excellent communication, interpersonal, and problem-solving skills. 

· 
Familiarity with CRM systems and experience managing a VIP client book is a plus. 

· 
Proficiency in POS systems and Microsoft Office (or equivalent). 

· 
Ability to thrive in a fast-paced, dynamic environment and remain composed under pressure. 

· 
Flexibility to work a schedule that includes weekends and holidays. 

·  Additional langauages a plus, especially Arabic

WHAT MAKES OUR GROUP DIFFERENT? 

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. 

· 
We value freedom, collegiality, loyalty, and solidarity 

· 
We foster empathy, curiosity, courage, humility, and integrity 

· 
We care for the world we live in 

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

· 
Initial call with Richemont Talent Team

· 
Interview with Boutique Manager & Head of C&A Sales

· 
Interview with Purdey HR Director