Boutique Assistant

Job description

Job Mission:

As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner.

He/she also assists the Sales Associates during a sale.

 

Key Responsibilities:

 

Client Welcoming & Waiting Time Management

·  Ensures an exceptional client experience at the entrance of the client(s) in the boutique
·  Seats client(s) when possible and offer drinks, reading, etc.
·  Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.

 

Sales Assistance

·  Brings and returns pieces for the Sales Associates
·  Assists discreetly with various tasks during a sale
·  Coordinates between Sales Associates and Stockist / Cashier / Voituriers
·  Gift wrapping
·  Orders taxis
·  Accompanies the client(s) to the door upon departure
·  Assists with After Sales duties (bringing pieces, etc.) without handling with payments

 

Daily Boutique Operations

·  Respects all brand and boutique policies and procedures
·  Participates to inventories and price labeling
·  Participates to the set up and breakdowns at opening and closing of the boutique
·  Participates to the implementation of Visual Merchandising guidelines
·  Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)
·  Ensures that the boutique, windows, counters, etc. are in a perfect condition

 

Qualifications:

·  Significant experience in hospitality or luxury environments
·  Possess commercial acumen with good communication skills
·  Service and client focused
·  Ability to take initiatives, agile and a team player