Assistant Boutique Manager - Vacheron Constantin, Collins Street

Job description

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.

 

Are you passionate about Luxury Retail? Would you like to play a critical role in our Collins Street Vacheron Constantin boutique? 

 

HOW WILL YOU MAKE AN IMPACT?

 

Reporting to the Boutique Manager, the Assistant Boutique Manager is responsible for the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.

 

 

Be One Of Not Many

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 

Boutique Performance & Sales Achievement

 

·  Guiding and Managing Boutique Team to achieve sales results, monitor KPIs, and maximize profits of the Boutique in accordance with the boutique strategy
·  Assist the Boutique Manager in coaching, training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.
·  Communicate Company & Brand policies and Management instructions to staff in the most objective and effective manner
·  Develop local clientele for Vacheron Constantin Melbourne Boutique
·  Develop partnerships with third parties (hotels, tour leaders, business introducers’, mall managers) with clear goals and guidelines
·  Having a deep understanding of Vacheron Constantin client’s profiles (Locals and tourists)

Customer Service / Customer Relation Management


 

·  Maintain consistent, uncompromising high standards of customer service and Customer Relation Management
·  Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate
·  Welcome & handle the clients in the respect of the Maison’s standards (In the boutique, on the phone or by mail or during events)

 

Team Management & People Development

 

·  Coach, train, motivate and lead by example with a high degree of professionalism
·  Drives performance through motivation and team engagement

 

Experience

 

You are motivated by the luxury sector in a similar position with managerial and team leadership experience in sales and customers service.

 

  You are

·  To maintain updated product knowledge
·  To be sales driven
·  To possess quality leadership skills to lead the staff to perform to their fullest potential
·  To possess excellent interpersonal and communication skills
·  To be reliable and independent, outgoing and social
·  To be initiative, reactive, proactive with problem-solving abilities
·  To be organized
·  To have a broad background in CRM activities (customer relationship management)
·  To have demonstrated passion for service and client orientation
·  Written and spoken English, other foreign languages highly appreciated
·  Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique
·  To possess general IT skills, constantly upgrading: Microsoft Office, SAP



 

HOW DO WE KEEP YOU SMILING?

 

As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Interested? Join us! #WeAreWaitingForYou