Assistant Boutique Manager - Montblanc

Job description

Guided by the pioneering spirit since 1906, Montblanc revolutionized the culture of writing with breakthrough innovations.
Today, the Maison continues to push boundaries and evolve the expression of fine craftsmanship across each of its product categories: the pinnacle of luxury writing instruments, timepieces, leather goods, accessories, fragrances and eyewear.  
With every innovation, Montblanc offers new functionalities and groundbreaking designs imbued with the Maison’s heritage of sophistication and crafted to the highest standards through the skills of its artisans in each of its manufactures whether Hamburg, Germany for its writing instruments, the Swiss Jura in Le Locle and Villeret for its timepieces or Florence, Italy for its leather goods.  Reflecting its ongoing mission to create fine lifetime companions born from the most pioneering ideas, the iconic Montblanc Emblem has become the ultimate seal of performance, innovation, quality and expression of style. 
​With its origins deeply rooted in the culture of handwriting, Montblanc continues to assert its cultural commitment around the world with the creation of wide-ranging initiatives to promote arts and culture in many forms, while honouring the modern day patrons who support the advancement of the arts.

OVERVIEW:  Co-Manage the sales, customer service, and operations of retail boutique while providing for the growth and development of the sales team.

PRIMARY RESPONSIBILITIES:

·  Co- create and co-direct a high performance team that drives profitable top line sales through achieving comp store results.
·  Provide strong leadership to the team in order to help the store manager execute sales generation, operational, visual, and human resources functions in the store, to ensure customer satisfaction, maximum productivity and profitability, and compliance with store procedures.
·  Work in conjunction with the Store  Manager to coach and develop our Sales Associate in client development, presentation standards and the highest levels of customer service.
·  Responsible for communicating and upholding the Montblanc Brand Standards, and ensuring all store associates support these standards.
·  Sales Generation
·  Co-manage store and associates to ensure that all store sales goals are met or exceeded.
·  With the help of the Store Manager, Identify ways to drive sales generation and ensure action is taken to achieve those goals.
·  Hold employees accountable for achieving productivity standards.
·  Customer Service
·  Support, model and enhance the seamless customer service focus by creating an environment that is friendly, luxurious, knowledgeable, and a defining moments for our customers
·  Ensure that customers receive exemplary customer service enhanced by clientele development programs and superb product knowledge.
·  Heavily promotes clientele techniques
·  Merchandising &Visual
·  Ensure Montblanc Brand Standards and Operating Standards  to support brand consistency.
·  Ensure store presentation standards are achieved and maintained

 

QUALIFICATIONS:

·  2 plus years retail management experience, luxury preferred
·  Strong written and verbal communication skills
·  Detail oriented
·  Proactive ability to multi task and prioritize
·  Follow-up skills and self-starter attitude
·  High school graduate or equivalent, College degree preferred
·  Personal Skills
·  Entrepreneurial mindset  
·  Methodical
·  Focused  Creative
·  Hard worker
·  Innovative                   
·  Independent
·  Driven to achieve      
·  Self-confident
·  Persistent              
·  Risk-taker
·  Energetic           
·  Visionary
·  Inquisitive           
·  Problem-solver
·  Competitive        
·  Organized
·  Passion for sales         
·  Committed
·  Teamwork oriented     
·  Analytical
·  Effective communicator      
·  Enjoys life
·  Computer Skills
·  Proficiency in basic Microsoft Office
·  Experience wit SAP a pluss