Assistant Boutique Manager

Job description

Mission

Reporting to Panerai Boutique Manager, the Asst Boutique Manager is responsible for achieving the personal sales target as well as contributing to the achievement of the boutique’s objectives, developing the client panel and establishing best in class customer’s experience by delivering high operational and service standards, while adhering to Panerai procedures and policies.

Asst Boutique Manager acts as an ambassador of Panerai’s image in the boutique and during off-site events.

 

Main Responsibilities

Strategic & Operational Responsibilities

 

·  SALES
·  Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
·  Participate in analyzing performance to identify business needs and turn them into individual actions and objectives
·  Partner with the Boutique Manager to lead the team in successfully implementing and achieving business growth in new retail channels
·  Ensure operations comply with company policy while consistently improving the functioning of the boutique
·  Maintain boutique image according to the brand’s standards
·  Identify and anticipate customer’s needs to suggest and promote products accordingly  

 

·  BRAND & PRODUCTS KNOWLEDGE
·  Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers
·  Develop a good understanding of competition and luxury industry through self-learning and trainings
·  actively participate to all brand’s training sessions

 

·  BOUTIQUE OPERATIONS & MAINTENANCE
·  Work with the Manager to retain a motivated, high performing team
·  Lead by example demonstrating passion towards the brand, know our brand’s products, mission and values
·  Conduct in-store training, daily briefs, on the floor coaching and provide constructive feedback
·  To establish and implement individual objectives, development plans together with the Manager
·  In the absence of the Manager, to support in overseeing annual review process for boutique staff, assess team and individual performances

 

·  CRM
·  Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
·  Lead the team to host clients with the ability to establish strong relationships
·  Execute service excellence to increase client satisfaction and retain customer loyalty
·  Support the Boutique Manager in establishing brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
·  Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience

 

Asst Boutique Manager can perform other duties as determined by Boutique Manager.

 

Requirements

·  Minimum of 5 years in the luxury retail industry, in a boutique management role
·  Strong sense of luxury service and aesthetics
·  Fluent in local language and English, one more relevant tourist language is a plus
·  Result and action oriented
·  Strong selling skills
·  Team player with good interpersonal competences and empathy
·  Curious and self-motivated, with excellent customer service mindset
·  Strong attention to detail with ability to handle multiple tasks simultaneously
·  Excellent communicator, able to develop a network
·  Excellent computer skills