Alaïa Retail Director

Job description

FOSTER MAISON EXCELLENCE

·  Upholds & demonstrates ALAIA identity & values
·  Drives excellence in store environment, product presentation, & team presentation across their Boutique
·  Partners with marketing & VM and puts forward recommendations to deliver on Maison strategy
·  Stays up to date with ALAIA's positioning in the marketplace, shares insights & proposes appropriate actions across their Boutique

 

LEAD BUSINESS & OPERATIONS

·  Acts as a conduit between head office & retail & cascades communications in an effective and timely manner
·  Plans & conducts regular & purposeful store visits
·  Considers the environment, local community & commercial outcomes in all business decisions
·  Optimize inventory management, proactively seizes opportunities & mitigates risk
·  Upholds compliance & integrates into workflow for self & team
·  Negotiate with the person in charge of the department store, fashion building, or mall in question regarding participation in various events, publication in department store media, and improvement in terms and conditions such as multiplier rates, etc.

 

EMBED CLIENT CENTRIC FOCUS

·  Prioritizes the client in decision making
·  Drives optimal productivity & client outcomes through diligent management of Boutique scheduling
·  Partners with Training & Performance to grow team capability in line with Boutique & business goals
·  Holds self & others accountable to consistently deliver positive client experience
·  Analyses client feedback & insights through a client lens, taking action to enhance client experience across Boutique

 

DRIVE BOUTIQUE PERFORMANCE

·  Delivers on boutique goals & targets
·  Integrates observation, review & analysis of Boutique & team performance into daily workflow
·  Leads proactive development of self & team through training, coaching & feedback
·  Collaborate with HR to conduct interviews and other activities to recruit store personnel and contribute to recruiting activities.
·  Promptly engages in performance recovery
·  Set annual goals for boutique personnel and conduct evaluations based on the evaluation system.

 

 

【 Required Experience a nd Skills 】

·  Experience in multi-site management
·  Accomplished at team building, motivation and development
·  Ability to not only be familiar with various KPIs, but also to understand the background of the numerical values and to develop specific measures and action plans based on them
·  Strategic Thinking: Able to logically construct the order of tasks, etc., and work in an efficient and effective manner
·  Track record of strong relationship management and collaboration
·  Ability to coach and provide feedback on performance
·  Demonstrated ability to lead discussions that center on performance improvement
·  Ability to problem solve and make decisions within business boundaries
·  Strong written and verbal communication skills
·  Excellent commercial acumen