A.Lange & Söhne- Boutique Manager (Taipei 101)

Job description

MAIN PURPOSE

 

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

 

KEY RESPONSIBILITIES

 

Management:

·  Ensure smooth operation of the boutique
·  Ensure maintenance the boutique in perfect condition
·  Ensure the development of key role in each boutique
·  Manage effectively employee turnover
·  Responsible for the overall training and development and performance management of Sales Associates
·  Recruit, train, evaluate and coach store employees

 

Sales

·  Achieve or surpass monthly and yearly sales targets
·  Achieve overall gross margin targets
·  Discount Control and monitoring
·  Optimize profitability
·  Analyze store performance and propose actions needed

 

CRM:

·  Treat the customer according to brand’s standards
·  Build a strong customer relationship and loyalty
·  Develop customer database, convert into sales transaction and retain the customer for future transactions
·  Accompany customers for VIP incentive trips / SIHH / other events

 

Service:

·  Implement brand’s service strategy
·  Handle all customer’s enquiries and complaints in a proper manner
·  Ensure the employees provide outstanding customer service

 

Stock Management / Products:

·  Ensure adequate and complete assortments at the boutique
·  Anticipate product needs
·  Negotiate special products with customers and follow-up with management

 

Promotion:

·  Propose and initiate promotional activities
·  Implement promotions and CRM activities
·  Works closely with PR & Comm Manager on promotional program and implementation

 

Requirement

·  Experience: At least 3 years of management experience in luxury retail industry preferred.
·  Skills required: Organized, leadership, broad background in CRM activities (customer relationship management).
·  Behavioral competencies: Excellent interpersonal and communication skills, reliable and independent, outgoing and sociable.
·  Behavioral competencies: Good sales skill, Good interpersonal skills, communicator
·  Good command of English