Responsabil Anchete Calitate si Servicii (F/M)

Job description

Company

RENAULT COMMERCIAL RO SRL

Job Description

Postul Responsabil Anchete Calitate si Servicii (F/M) face parte din Directia Client a Renault Commercial Roumanie SRL.

Este localizat in Bucuresti si este disponibil pe durata determinata , pe perioada suspendarii CIM a titularului de post.

Responsabilitati:

· 
Coordoneaza realizarea anchetelor Client Mister si VOC Leads vanzari si service in scopul respectarii termenelor de realizare si parametrilor specifici marcilor Dacia si Renault.

· 
Implementeaza chestionarele si metodele de realizare a anchetelor Client Mister si VOC Leads vanzari si service.

· 
Piloteaza prestatia furnizorilor agreati pentru realizarea anchetelor Client Mister (realizeaza audituri ale prestatiei furnizorilor).

· 
Realizeaza analize, rapoarte si prezentari ale rezultatelor anchetelor Clienti Mister si VOC Leads catre echipele de manageri de zona, parteneri Dacia si Renault si catre managementul intern, propune actiuni corective pentru imbunatatirea rezultatelor client mister si VOC Leads.

· 
Realizeaza calcularea si urmarirea facturarii bonusului si a penalitatilor aferente rezultatelor.

Profil cautat:

· 
Studii superioare

· 
Cunostinte bune MS Office (excel, word, power point)

· 
Limba engleza - nivel mediu, limba franceza constituie un avantaj

· 
Experienta in derularea anchetelor constituie avantaj

· 
Capacitate de organizare si planificare, de analiza si sinteza

· 
Autonomie si rigurozitate

· 
Capacitatea de a propune planuri de actiuni si de a urmari implementarea acestora

· 
Capacitate de a prezenta si argumenta, in diferite instante din filiala, rezultatele obtinute

​ Toate candidaturile vor fi luate in considerare indiferent de naționalitate, gen, dizabilitate, vârsta, rasa, culoare, religie, stare de graviditate, identitate de gen sau orientare sexuala.

Job Family

Quality & Customer Satisfaction

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