Technology Support Admin - IT ET

Job description

Technology Support Administrator

At Primark, we’re here to create maximum joy at minimum cost – less money and less impact on the planet. Our strong values run through everything we do – we are Caring and always strive to put people first. We’re Dynamic and bravely push the boundaries. We succeed Together knowing that we learn more, laugh more and acheive more as a team.

Our Ethical Trade teams are an integral part of what we do. Surrounded by some of the best IT Technology Support specialists in the industry, you’ll bring your own unique ideas to the business - helping to shape the experience of our colleagues and customers as part of a forward-thinking team.

The IT Support Analyst primary role is to provide support and training for the technology and systems used within the Primark Ethical Trade teams including both, day to day and project requirements.

What You’ll Get

The world is changing and it’s important we support our colleagues to be dynamic. People are at the heart of what we do at Primark, so it’s essential we provide the right environment for you to feel that you belong and to perform at your best. That’s why we offer benefits that put you first…

Some of our benefits are:

·  27 days of leave, plus bank holidays and if you want, you can buy 5 more.
·  Flexible Working, opportunity for an 2pm early Friday finish, and a subsidised cafeteria.
·  Primark Perks – Discounts with some local partner business to our offices

What You’ll Do:

In your role, you’ll collaborate with different people across a range of departments, markets and skillsets. Here’s a flavour of your day-to-day:

·  Investigate any supply chain linking issues in the system.
·  Check that files have been transferred from systems correctly and be the first point of investigation if any issues are found.
·  First point of contact for existing users with troubleshooting use of systems used by Global Ethical Trade and Environmental Sustainability Teams.
·  I updated users’ access, such as access to view additional suppliers, if needed. I also assisted with Multi-factor authentication and connection issues.
·  Ticket escalation.
·  First point of call for hardware/desktop issues.
·  Reviewing and assisting in the rollout of any hardware within ETES, including new starters, replacement, and repair.

What You’ll Bring

Here at Primark, we want everyone to feel that they belong and they can bring their best selves to work – so please bring your authentic self, and other key experiences and abilities for this role in particular:

·  User systems support Adm experience
·  Knowledge of clerical and administrative procedures
·  Proficient in database systems and associated reporting and other IT tools
·  A self-starter who is motivated in a fast-paced environment

Ready? Great - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we still encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team can determine where your skills may fit in at Primark.

Apply now to be part of our future and we’ll promise to invest in yours!

If you need any reasonable adjustments or have any accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.