Sales Engineer_DS&S / Electronics (Tokyo)

Job description

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

 

Position Summary

 

This position is accountable for DS&S business in Japan, Manage our distributor to promote DS&S Products (Delivery Systems and Services) to customers.  DS&S is the business that offers Specialty Gas Delivery Equipment/Specialty Chemical Delivery Equipment/Turnkey Installation of Gas/Chemical systems and Poly Flow products. Individual is expected to become technically competent with products in order to be capable of develop offerings to end customers.

 

The individual must be able to inspire the confidence of management and customers by his/her skill in presentation, negotiation and problem solving. Considerable inter-personal skills are required to deal successfully with the complex relationships.  Individual will be expected to have constant interfacing to distributor and end customers.

 

Individual will also need to develop a keen understand of the market and competitive offerings and be able to efficiently feed this information back to head quarters in order to promote improvements in the development of DS&S products. Need to have good English skills and technical understadnings.

 

Individual is expected to have 2 roles, 50% of Sales role and 50% of Engineer role.

 

·  Engineer part - This position will be responsible for providing Field Service/Troubleshooting/Repair relevent to delivery system  including guide our distributor of container change-out at customer sites and ensuring that the site Technical Services and Operations are carried out per Merck EL requirements and/or protocol(s). This position remains contactable for customer urgent requests, e.g. equipment supply interuption and any significant safety issues, also is active participation in customer meetings and/or audits. Responsible for safety and quality implementation and compliance. Report submission, as required, pertaining to Technical Services and Operation activities. Business travel is required to services regionally.

 

Scope of People Responsibility

 

Sales part (50%)

·  Commercial responsibilities to win orders/projects. Meet/exceed OP plan target
·  Manage distributor business inlcuding equipment/parts delivery to customers in Japan. Need to have leadership and ownership for overall business in Japan, also with good understanding of customers as well.
·  Part of regional commercial team, provide necessary support to others as required. e.g. OEM collaboration.
·  Support and manage the offering of DS&S equipment in Japan, Including preparing equipment technical/commercial proposals.
·  Managing after sales support business with distributor in Japan.
·  Work with distributor and DS&S regional commercial team to develop the commercial strategy, technical proposal and cost estimation for the bidding of large opportunities.
·  Distributor/Customer communications/presentations.
·  Resolve past due account issues and unbilled receivables (customer acceptance)
·  Contract negotiation with customer/distributor based on input from company’s legal advisor.
·  Provide revenue/profit forecast and update monthly to regional commercial director
·  Provide monthly report and attend commercial reveiw meetign to report out busienss update.
·  Update Japan Marketing information and feedback to commercial director and product managers

 

·  Safety：
Annually EH&S KPI achievement
Annually EH&S training completion.
BSP Participation compliance and participation.
·  Quality：
Annually Quality KPI achievement.
Annually Quality training plan completion.
Quality audit findings improvement and action plans follow up.
Non-conformance reports investigation, action plan follow up.
·  Execution - Field Services and Operations
 - Business urgency response operation
 - Safety and Technical Consultancy, troubleshooting support, supervision and expertise sharing/guidance to distributor.
 - Equipment Startup and Commissioning support including but not limited to specialty gas and precursor delivery and distribution equipment and associated monitoring system.
 - Field Services and Project Management
 - Operations support for EL materials including but not limited to precursor container change, 
 

Cooperation

Internally 

· 
·  Product management teamd, Quality team Service team and Commercial team, regional and globally
·  Materials team for BU level collaboration

Externally

· 
·  Distributor in Japan
·  End customers in Japan

 

Education / Work Experience

·   Bachelor Degree. (Mechanical, Chemical or Electrical Engineering background preferred.)
·  Mechanical, Chemical or Electrical Engineering experience must to have.
·  Working experience in Semiconductor Industry, or any OEM related experience is preferred.
·  Good communication and coordination skills. Strong team player.
·  Native level in Japanese and business above in English (writing and speaking) (TOEIC minimum 700) 
·  Flexible with frequent business travel (in Japan)  

 

Recrtuiting Contact: Maiko Yamasue

 

What we offer:  We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

Job Requisition ID:  239603

Location:  Tokyo

Career Level:  D - Professional (4-9 years)

Working time model:  full-time .buttontext3e34be14e841299e a{ border: 1px solid transparent; } .buttontext3e34be14e841299e a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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