Process Support Config., Asset, Capacity & Availability Mgmt

Job description

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

Process Expert - Availability and Capacity Management

 

As part of the “IT Service Management” department you will support the IT domains regarding the design, modification, implementation and execution of the process. By performing complex process analysis, monitoring, reporting and governance you will support continual improvement activities for the “IT Organization”. You will have to establish relationships with the IT domains and pro-actively support them for Availability and Capacity Management. Furthermore, you will manage the process performance, indicators and improvement areas. Work closely with IT service owners and other process experts to ensure the smooth running of IT services.

 

 

Specifically, you will:

·  Support processes the process design and participate internal and external Audit activities.
·  Identifies Incident process key performance indicators (KPIs), establishes KPI baselines and targets and guides process, tools and people to meet the targets.
·  Identify “Availability and Capacity Management” process improvement opportunities where automation and self-service can increase efficiency and reduce cost.
·  Provides input to IT management for forecasting costs and benefits related to process goals.

 

Qualifications:

·  Academic Degree or equivalent and minimum 3 years of experience
·  Outstanding communications skills, able to translate technical diagnosis into business relevant context and articulate business impact to all levels of the organization.
·  Good Understanding of different ITIL processes and their interactions with each other. ITIL v3 foundation or higher certification preferred
·  Exposure to service management and incident management tools
·  Ability to take and give direction, compromise, negotiate and support consensus decisions
·  Demonstrated ability to effectively work with multiple cross-functional teams and bring diverse groups to consensus
·  Ability to write clear documentation and communicate complex information simply and accurately to both technical and non-technical audiences
·  Demonstrated focus on customer support and results-oriented improvement efforts
·  Ability to coach, mentor and support other IT and Service Management professionals
·  Knowledge of process reengineering and/or process improvement methodologies highly desirable

 

 

What we offer : We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

Job Requisition ID:  255915

Location:  Bangalore

Career Level:  D - Professional (4-9 years)

Working time model:  full-time .buttontextf748fab0b60d052d a{ border: 1px solid transparent; } .buttontextf748fab0b60d052d a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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