GSC Advisor

Job description

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GSC Advisor

Your Role:

As part of the overall strategy to drive quality-based, cost-efficient and timely service delivery, this role will be part of the HR organization. The successful candidate will be responsible for providing tactical and operational HR support for specific country stakeholders from the APAC region. This role will report to a Team Lead overseeing Tier 1.5 HR functions such as onboarding, data management, organizational management, data reporting, customer handling, and inquiry management.

Key Tasks and Responsibilities:

·  Provide administrative and operational support on defined HR functionalities anchored on  KPIs and SLAs focused on quality, timeliness, and responsiveness.
·  Proactively collaborate with the country and regional stakeholders in the execution of HR services.
·  Work with the local HR Operations team based in China and Taiwan in the sustained and smooth delivery of HR services (in particular onboarding, document management, and reporting).
·  Work with HR Business Partners, Centers of Excellence stakeholders for Total Rewards, Talent Development and Talent Acquisition to realize country-specific people priorities and align on program implementation as needed.
·  Maintain and administer employee information on HR systems such as SAP (as needed) and country-specific local systems.
·  Actively partner and work with the Team Lead to achieve the agreed-upon performance and developmental objectives.
·  Seek opportunities for continuous improvement and work on constructive feedback
·  Identify any knowledge gaps and escalate concerns to the Team Lead and the Operations Head.
·  Ensure those customer expectations are addressed professionally, effectively and efficiently.
·  Demonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfil real time business requirements
·  Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.

 

Who You Are:

·  Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
·  Preferably 1 to 2 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
·  Understanding and experience in the use of HR systems and tools (i.e. MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).
·  Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).  
·  Adequate experience in using MS Office applications. Desired knowledge and expertise on Macros.
·  Applicants must be willing to work in Taguig City and open for a flexible working schedule.
·  Consideration for candidates with a Japanese (Hiragana, Katakana, and Kanji) language capability will also be made. 
·  Fresh graduates are also encouraged to apply

Job Requisition ID: 212496

Location: Bonifacio Global City

Career Level: C - Professional (1-3 years)

Working time model: full-time .buttontext1722e80f7dc3f6d2 a{ border: 1px solid transparent; } .buttontext1722e80f7dc3f6d2 a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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