Global Strategic Account Customer Excellence Partner

Job description

Global Strategic Account Customer Excellence Partner

Your Role:

 

The Global Strategic Accounts (GSA) Customer Excellence (CE) Partner is a GLOBAL role and the interface to PS GSA Customers, the GSA Sales team and other internal stakeholders such as Quality, Marketing, Pricing etc.

It is important for the role to go beyond transactional activities, build strong and trustful partnership with the team and the customer in order to anticipate and understand their specific needs and find suitable solutions.

The GSA CE Partner is a proactive, open-minded person who identifies opportunities for improvement in the overall GSA service offering and team strategy. A natural understanding of numbers and data as well as a systematic approach to transform complex topics to a clear message is a key attribute of this role. Travel up to 20% may be required. The scope and focus of this role is to collaborate with your internal and external partners on a global basis to manage:

·  product change notification follow-up,
·  pricing execution and analytical support and
·  complex customer enquiries such as RFP, RFQ and questionnaires 

Who you are:

Basic Qualifications:
·  Bachelor’s degree any field of study acceptable
·  4+ years of work experience in a relevant area such as Customer Service, Tech Support or Sales Support

Preferred Qualifications:
·  Bachelor’s degree in Business, Biology, Chemistry preferred
·  Preferred area of experience Sales Support, Tech Support, Quality or Marketing
·  Professional and excellent, written and oral communications skills
·  Project management experience with strong organizational and time management skills
·  Assertiveness as well as a balancing character to bring different people and opinions together
·  Affinity for data and systems, attention to detail and accuracy
·  Advanced skills: Outlook, Excel, Teams, salesforce.com and SAP

Job Requisition ID: 205807

Location: Burlington

Career Level: D - Professional (4-9 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Nearest Major Market: Boston
Job Segment: ERP, SAP, Project Manager, Sales Support, Technology, Strategy, Sales