Restaurant Manager - Palazzo Cordusio Gran Melià Hotel

Job description

MISSION
Organize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage department’s financial, quality, people development, and operational objectives.

OPERATIONS
* Oversee daily restaurant operations: products, orders, service standards, and menu planning.
* Manage inventories, stock levels, suppliers, and orders through SAP.
* Monitor maintenance, HACCP controls, and cleaning schedules.
* Review customer feedback (Review Pro, social media) and implement improvement plans.
* Participate in briefings and management meetings to follow up on performance and results.
* Control staff costs, productivity KPIs, and F&B investments (budget and PAI).


FINANCIAL MANAGEMENT
* Understand and manage the department’s budget, supporting the Head of Department with forecasts.
* Monitor financial performance and deviations from targets.
* Ensure efficient ordering and use of materials and services in line with company procedures.


HUMAN RESOURCES
* Support and participate in talent identification and staff development.
* Promote HR tools and initiatives (development plans, climate surveys, internal programs).
* Assist in recruitment and team promotion through social media.
* Encourage team engagement and participation in wellness programs.


CUSTOMER EXPERIENCE
* Ensure the correct implementation of brand standards and service philosophy.
* Personalize the guest experience, anticipate needs, and resolve incidents effectively.
* Share Voice of the Customer objectives and lead improvement actions when necessary.
* Ensure the team is informed about hotel services, events, and experiences to promote them to guests.


HEALTH & SAFETY
* Be familiar with the hotel’s evacuation plan and safety procedures.
* Ensure compliance with Occupational Health and Safety policies.
* Guarantee proper use and training on personal protective equipment (PPE).


LOCATION: Palazzo Cordusio, Milan, Italy

LANGUAGE REQUIREMENTS
* Fluent in Italian and English (both spoken and written) — mandatory.
* Knowledge of additional languages will be considered an advantage.

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.