Hostess

Job description

Position Summary

The Assistant Manager – Hostess at Market Kitchen is the first point of contact for guests, responsible for creating a welcoming and memorable experience while managing reservations and seating flow. This role combines exceptional guest relations with leadership responsibilities, ensuring smooth front-of-house operations and supporting revenue generation through strategic seating and upselling initiatives.

 

Key Responsibilities

·  Greet and welcome guests with warmth and professionalism, ensuring an exceptional first impression.
·  Manage reservations, seating plans, and guest flow to optimize table turnover and maximize revenue.
·  Maintain accurate guest records and ensure VIP preferences are honored.
·  Train and supervise host team members, ensuring adherence to service standards.
·  Collaborate with the outlet management team to implement guest engagement strategies.
·  Handle guest inquiries, complaints, and special requests promptly and professionally.
·  Support promotional activities and upselling initiatives to enhance guest experience and revenue.
·  Ensure compliance with health, safety, and hygiene standards in the reception area.

Qualifications

·  Minimum 2–3 years of experience in a luxury hospitality environment, preferably in a supervisory or assistant manager role.
·  Proven experience in European fine dining or luxury hospitality environments is essential; candidates with European exposure or background are strongly preferred.
·  Exceptional communication and interpersonal skills; articulate and well-presented.
·  Strong organizational skills and ability to manage high-volume guest flow.
·  Knowledge of reservation systems and front-of-house operations.
·  Passion for hospitality and guest engagement.
·  Ability to lead and motivate a team while maintaining a calm demeanor under pressure.

Skills & Competencies

·  Executive presence and professional grooming.
·  Advanced guest service and problem-solving skills.
·  Strong attention to detail and ability to multitask.
·  Sales-oriented mindset with ability to upsell and promote outlet offerings.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.