Front Desk Manager

Job description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What's in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

·  28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
·  Annual Performance Review pay adjustments.
·  Complimentary gym and spa access.
·  Free meals while at work.
·  Dry-cleaning service availability for uniforms. 
·  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
·  50% discount at any of the St. Pancras outlets.
·  Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
·  Travel ticket season loan.
·  Life Assurance Scheme
·  Cycle to work scheme.
·  Employee Assistance Programme access.
·  Mental Health First Aiders within the team
·  Comprehensive Training and Development programme participation.
·  Awards and recognition celebrations, among many other benefits
·  Outstanding Wellness program 

Position Summary

As a Front Desk Manager at St Pancras London, Autograph Collection you are responsible for supervising the front desk team. You will review shift logs/daily memo books and document information in logbooks. Contact appropriate departments as necessary to follow up with service recovery. Assist management in training, evaluating, counselling, motivating and coaching associates. Front Desk Manager serves as a role model and brand ambassador. 

Responsibilities: Here's what your journey with us entails

·  Knowledgeable of hotel rates, daily selling strategy, discounts and how to handle reservation queries
·  Serves the guest by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations. Ensure the accuracy and completion of all folios, room changes and credit approval
·  To ensure a quick, efficient and friendly check in and departure of all guests. 
·  Ensuring that guest details are entered onto the computer correctly and efficiently to the Brand Standards
·  To understand the correct reservation procedures and to take any reservations if required
·  Comply with unit cash handling and credit policies and procedures
·  Provide information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
·  Comply with the room selling strategies, cancellation procedures and walk procedures
·  Can use Kronos and Oracle to assist with payroll.
·  Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
·  Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. 
·  You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience and lead from the front. 

Join Our Team:  Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.