Property Manager (M/W/X) - Permanent Contract - Ibiza

Job description

Since 2013, we have been transforming vacation home rentals into an exceptional experience, combining the world's most beautiful properties with unparalleled service.

In both iconic and surprising destinations, we find the perfect home for each of our travelers. We prepare, craft, and personalize every stay to create a fully bespoke experience.
We are thus setting a new standard in the luxury rental market. We build a lasting relationship of trust with our clients.
Our teams are the key ingredient to our success. They design and build each journey as a unique project. Our local teams travel the world to select the most remarkable homes and ensure unmatched hospitality and service at their destinations.


Reporting to the Director of Property Management at Le Collectionist, your main function will be to manage your portfolio of properties on the island of Ibiza in an assigned area.
This role will require a strong emphasis on team coordination, problem-solving, and strategic organization to ensure the smooth operation of each property and the satisfaction of both owners and guests.

Property Management:
* Manage the villas within your portfolio to proactively identify and address any issues, ensuring they consistently meet the highest standards during both the high and low seasons.
* Ensure the administrative and financial management of property management files and take all necessary measures to contribute effectively to this task.
* Interact with property owners, relevant authorities and organizations (municipality, co-ownership association, etc.), and service providers.
* Respond to requests and expectations of property owners within the limits of the services included in the signed real estate management contract.
* Resolve any issues related to the above elements before, during, and after the guest’s stay as effectively as possible to maximize their satisfaction and that of the owner.
* Lead operational teams in property preparation and guest services, ensuring smooth coordination across departments.
* Support and guide cleaning and maintenance staff, ensuring clarity of roles and objectives for each team member.
* Encourage a collaborative work environment, encouraging team members to take initiative in resolving issues while maintaining high-quality service standards.


This entails:
* Anticipate guest needs by monitoring arrival schedules, preparing check-in and departure files, and resolving any potential issues proactively.
* Welcoming each of our clients according to Le Collectionist brand standards.
* Ensure that each guest is welcomed to a property whose customization, level of comfort, facilities, and quality of household staff consistently exceed their expectations, regardless of their location worldwide.
* Responding to various requests from our guests during their stay.
* Acting as a strong point of the concierge service at the destination.
* Manage the check-out process, ensuring properties are returned in good condition and any potential disputes are handled efficiently.
* Develop a troubleshooting framework for addressing property-related challenges before, during, and after guests' stays, maintaining open communication with property owners.

Desired profile

Preferred experience
* Person based in Ibiza
* Hospitality school, Business Administration or Management degree.
* Good knowledge of the Ibiza area.
* Driver 's license.
* Interest in the luxury sector.
* Preferred experience in similar roles.
* Excellent oral and written skills in Spanish and English (a third language is a plus) and communication skills.
* Organized, rigorous, and meticulous.
* Demonstrates a high degree of autonomy.
* Dynamic and committed personality.
* Ability to quickly establish relationships and adapt to the type of person you are dealing with online or in person.
* Possesses good communication skills, both written and oral, and strives to be clear and understandable.
* Enjoys challenges and is not afraid to handle multiple topics at once.


Recruitment process
* Interview with HR
* Interview with the Property Management Director
* Interview with the VP of Operations Spain

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.