Local Operations Manager (M/W/X) - Temporary Contract - Mallorca (Spain)

Job description

Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world's most beautiful properties with unparalleled service.

In both iconic and unexpected destinations, we find the perfect home for each of our travelers. We prepare, shape, and customize each stay to create a fully tailored experience.
In doing so, we set a new standard in the luxury rental market, building a lasting relationship of trust with our clients.
Our teams are the central ingredient of our success. They design and craft each journey as a unique project. Our local teams travel the world to select the most remarkable homes, ensuring an unmatched welcome and service at each destination.
Avantages :
* Tickets restaurants



This position is available for a duration of 4 months: from May 1 to August 30, 2025.

Role:
As a local operations manager within the Concierge & Stay team, you will play a crucial role in managing and assisting on-site Le Collectionist guests for both concierge and villa related requests. You will welcome our international clientele in various rented properties, adhering to Le Collectionist’s brand standards.in close relation with the Pre arrival team, you will contribute to consolidating the local partner network to offer the highest quality services and experiences to our clients. You will always prepare and handle several guests at the same time. 

Missions:

Prepare the guest's arrival
* Support the onsite team in setting up the season 
* Pre-visit the properties you will have guests in and update profiles
* Participate in updating properties info in our tools 
* Link with the pre-arrival team to ensure you have all information to prepare the guest's stay.
* Prepare the arrival of your clients by shopping for any requested items and personalizing the properties with adequate gifts and amenities. 
* Get in touch with the guests prior to their arrival to confirm check in time.
* Ensure the villa is checked and ready to welcome the guest.

Welcome guests and ensure an unforgettable stay
* Welcome the guest according to Le Collectionist standards
* Present the villa and its specificities 
* Orientate the guest with understanding tools at his disposal, house and surroundings.
* Be available to the guest for any concierge request or change on a pre booked service during his stay.
* Be able to invoice and charge the guest.
* Be available to resolve any issue at the property during the stay. 
* Ensure admin and invoice follow up services you may have sold with the support of the pre arrival team 
* Ensure a smooth check-out by inspecting the property in the presence of the clients.

Admin 
* Invoice and track payments with the support of pre arrival teams.
* Charge clients.
* Meticulously document any damages observed at the end of the clients' stay.



WORK SCHEDULE AND SPECIFICS ⚠️

Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team and overtime may be recovered.

Perks
🎂 1 day off for your birthday
🍽️ Meal vouchers
💻 Laptop (Mac)
📱A business cell phone
🚀 Year-round events

Desired profile

* Ideally, hold a degree in hospitality, tourism, or business school.
* Have an interest in or sensitivity to the luxury and hospitality sector.
* Valid driver’s license.
* Good experience in similar missions (villa management/butler/hotel concierge..).
* Excellent knowledge of the destination and its ecosystem.
* Bilingual in French/English, a third language is a plus.
* Organized, meticulous, and detail-oriented.
* Highly autonomous.
* Excellent written and verbal communication skills to establish strong relationships with clients and partners.
* Strong interpersonal skills and autonomy;
* Sensitive to customer satisfaction and loyalty, with a sense of contact and the ability to build relationships easily
* Rigor, ability to prioritize and manage urgency
* Able to multitask
* Handles fast paced environment


All our positions are open, with equal opportunities, to candidates requiring specific accommodations related to a disability.

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.