Client Experience Assistant (M/W/X) - Internship - Athens (Greece)

Job description

Since 2014, we have been transforming vacation home rentals into exceptional experiences, combining the world’s finest properties with unparalleled service.

In both iconic and surprising destinations, we find the home that perfectly matches each of our travelers. We prepare, shape, and personalize every stay to create a completely tailor-made experience.
In doing so, we set a new standard in the luxury rental market. We build lasting relationships of trust with our clients.
Our teams are the cornerstone of our success. They design and craft each journey as a unique project. Our local teams travel the world to handpick the most remarkable homes and provide unmatched hospitality and service in their destinations.
Benefits :
* Remboursement des transports à 50%



This position is for a 6-month internship available from mid-March.

Role
As a Client Experience Assistant, you will work closely with our Concierge team to assist in preparing exceptional stays for our clients. This internship will immerse you in the world of luxury and allow you to participate in the coordination of bespoke services while discovering how to manage a network of high-quality local partners.

Objectives

1. Support in Client Management and Assistance
* Contribute to organizing stays by supporting the coordination of services and experiences for our clients.
* Assist in drafting and following up on quotes with the team.
* Help update client itineraries in our internal tools.

2. Development and Enrichment of the Partner Network
* Research and identify new local partners to enhance our offerings.
* Participate in updating and producing catalogs showcasing our services and experiences.
* Collaborate with the marketing team to suggest updates to destination guides (new restaurants, activities, points of interest).

3. Administrative Management and Tools
* Assist in updating partner information and rates in internal tools.
* Support the team in creating and updating communication materials (catalogs, presentations).
* Participate in issuing quotes, invoices, and itineraries.


Perks
🎂 1 day off for your birthday (excluding weekends and public holidays)
💻 A personal laptop
🎊 Year-round events (Christmas Party, Raclette Party, Summer Party…)

Desired profile

Education and Experience
* Currently enrolled in a business school, hospitality, tourism, or a program focused on project management or luxury industries 🎓
* A first experience in the tourism, hospitality, or premium services sector is a plus 🏖️


Skills and Qualities
* Excellent organizational skills and attention to detail 📋
* Ability to work collaboratively in a dynamic and demanding environment 🤝
* Strong interpersonal skills and a passion for client interaction 💬
* Proficiency English (written and spoken) 🇬🇧. A second language is a bonus 🌎
* Good command of computer tools (Microsoft Office, especially Excel) 💻


All our positions are open, with equal qualifications, to candidates requiring specific accommodations related to a disability.

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.