Onsite Concierge Assistant (M/W/X) - Internship - Mallorca (Spain)

Job description

Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world's most beautiful properties with unparalleled service.

In both iconic and unexpected destinations, we find the perfect home for each of our travelers. We prepare, shape, and customize each stay to create a fully tailored experience.
In doing so, we set a new standard in the luxury rental market, building a lasting relationship of trust with our clients.
Our teams are the central ingredient of our success. They design and craft each journey as a unique project. Our local teams travel the world to select the most remarkable homes, ensuring an unmatched welcome and service at each destination.
Avantages :
* Tickets restaurants



Starting date 17.03.2025

Role:
As an Onsite Concierge Assistant within the Conciergerie & Stay team, you will play a supportive role in managing and assisting our clients on-site with property and concierge requests. You will assist the team in welcoming our international clients across various rental properties, ensuring the standards of the Le Collectionist brand are upheld. Working closely with the Pre Arrival team, you will help consolidate a network of local partners to offer the highest quality services and experiences to our clients.

Objectives:

Preparation Before Stays
* Participate in property visits for upcoming client arrivals.
* Support the Pre Arrival team in gathering the necessary information for stay preparations.
* Assist in updating property information in internal tools.
* Contribute to property preparations (groceries, gifts, equipment) for client arrivals.
* Assist the team in contacting clients before their arrival.

Client Welcome and Stay Follow-up
* Welcome clients alongside the team, ensuring the villa is ready and in excellent condition.
* Participate in villa introductions and orient clients on amenities.
* Be available to support any concierge requests or service modifications.
* Observe and learn procedures for payment management and processing.

Check-out and End-of-Stay Follow-up
* Assist the team with a smooth check-out and help inspect the property in the presence of clients.
* Contribute to documenting final observations and any damages.
* Help with billing and payment follow-up in collaboration with the Pre Arrival team.

Administration and Payment Management
* Support the team with invoicing and payment collection in collaboration with the Pre Arrival team.
* Document observations regarding the condition of properties after client stays.


Hours and Specific Requirements ⚠️
Our on-site presence and industry standards require work on Saturdays and Sundays (hospitality model), especially during the high season. Work is organized on a rotation basis with the rest of the on-site team, and overtime can be compensated with time off.

Perks
🎂 1 day off for your birthday
🍽️ Meal vouchers
💻 Laptop (Mac)
📱A business cell phone
🚀 Year-round events

Desired profile

* Currently pursuing studies in hospitality, tourism, business school, or a related field.
* Awareness of the luxury and hospitality sector.
* Valid driver’s license.
* Interest in similar roles (villa management, concierge services).
* Knowledge of the destination and its ecosystem, or a willingness to learn.
* Bilingual in English; Spanish and French are a plus.
* Organized, meticulous, and detail-oriented.
* Autonomous, with strong interpersonal skills.
* Excellent written and verbal communication skills to build strong relationships with clients and partners.
* Customer-focused, with an ability to build rapport easily.
* Able to multitask and adapt to a fast-paced, demanding environment.


All our positions are open, with equal opportunities, to candidates requiring specific accommodations related to a disability.

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.