Account Manager Owners (M/W/X) - Permanent contract - Athens (Greece)

Job description

Since 2013, we've been transforming vacation home rentals into an exceptional experience combining the world's most beautiful properties with unparalleled service.

In mythical and surprising destinations alike, we find the right home for each of our travelers. We prepare, shape and personalize each stay, to create an experience that's entirely made-to-measure.
In doing so, we set a new standard in the luxury rental market. We build a relationship of trust with our customers that lasts.
Our teams are the central ingredient of our success. They design and build each trip as a unique project. Our local teams criss-cross the globe to select the most remarkable homes and ensure that they offer an unrivalled welcome and service in their destination.


THIS POSITION IS BASED IN ATHENS, GREECE AND YOU WILL WORK UNDER A GREEK LOCAL CONTRACT.

As part of the Supply team and under the supervision of the Team Lead Supply, your main responsibilities will be to develop the portfolio of homes, sourcing new luxury homes matching our customers' search criteria and overseeing the entire process of adding them to the catalog.
You will also manage and develop a portfolio of luxury properties, ensuring that they meet The Collectionist's criteria. Your role covers a specific destination and involves a certain approach to property management.

🚀 Objectives:
* Portfolio management of properties:
* Manage a portfolio of luxury properties, ensuring they meet Le Collectionist's standards
* Develop the property portfolio by identifying new opportunities and respecting selection criteria, in collaboration with the Business Developer
* Maximize revenue realization conditions for your portfolio
* Select the owners with whom to negotiate and convince to sign an exclusivity mandate, seasonal purchases or free up availability for our agency
* Promote and sell additional products to property owners
* Contribute to the creation and management of a network of owners in our main destinations
* Participate in establishing annual objectives and budgets for the Supply department


* Optimize your portfolio properties' income:
* Act as a facilitator and negotiator during transactions with owners (support to sales teams)
* Monitoring KPI for each property in the portfolio (owner income, number of requests, conversion rate, occupancy rate, etc.)
* Maximize the conditions for achieving turnover on your portfolio
* Performance analysis and recommendations to owners
* Development and deployment of action plans to improve indicators
* Monthly, quarterly or annual meetings with owners to maintain a good relationship as well as provide advice to optimize the performance of their property, as well as good operational management


* Property management:
* Assume the main relationship with each owner of his portfolio, from the visit to updating information intended for internal teams and clients
* Coordinate the collection of data and organize photography sessions for onboarding properties
* Monitoring the update of legal documents (Protexa, licenses, mandates, etc.)
* Support for a Stay teams in negotiating with owners’ security deposit deduction or compensation by tenants

 
* Stay and Sales team Training Support:
* Participate in the training of Stay teams (support on pre-season visits, on first arrivals, on VIP arrivals, creation of video training content, etc.)
* Training of Sales teams and support in closing portfolio deals


🧑‍💼 Interview process:
* First call with a member of the HR team
* Manager interview
* Business case
* Final call with N+2

 
✨ Perks:
🏡 2 days of remote per week
🎂 1 day off for your birthday (excluding weekends and public holidays)
🍽️ 140€ monthly food coupon
💻 A laptop
📞 A professional cell phone (for operational functions)
🎊 Events all year round

Desired profile

* Degree from a business or management school
* Bilingual in English and in the language of the area in which you will be working; a third language is a
plus
* Embody the company's values and strategy as defined by management
* Ability to work independently while collaborating effectively with the team
* Excellent communication, negotiation, and interpersonal skills
* Ability to analyze data and make decisions based on factual information
* Results-oriented with a commitment to service excellence
* Passion for the luxury property rental sector and the travel industry


All our positions are open, on an equal opportunities basis, to employees with specific disability-related needs/accommodations.

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.