GUCCI E-commerce Supervisor

Job description

Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -E-Commerce:
Enhances e-commerce business growth through the brand website. Ensures world-class e-commerce operations. Improves the customer experience as well as the ratio of revenue to net sales in e-commerce channels. Oversees e-marketing and CRM campaigns.

Job Description

About us

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Your opportunity

The E-commerce Supervisor position Mexico is responsible to liaise with the regional eCommerce departments to ensure that the client journey, from the product selection through to purchase, delivery and post purchase servicing, is designed and executed to achieve eCommerce excellence goals and exceed the expectations of our luxury clients.

Provides support on a range of ad hoc initiatives and analysis leading the requirements definition and/or implementation of strategic digital initiatives that support the Gucci vision.

How you will contribute
The E-commerce Supervisor supports, in partnership with the Global Digital team, the development of Gucci.com service proposition (delivery options, returns, value added services) and the establishment of standardized measurements to be used across all regions.

Coordinates in close link with each regional e-commerce team the evolution of our core service proposition (delivery options, pricing, returns) to provide the best possible experience to our clients on the Gucci.com website.

Develops and maintain robust, dynamic, and highly visual reports and KPI dashboards to answer key business questions on Operations.

Works with the functional owners and both Digital and Merchandising analysts to measure each KPI in a systematic way.

Support the link with the regional eCommerce Operations directors to discuss the operational performance on a regular basis, jointly track progress on projects related to Warehousing, Logistics, services and share best practices.

Strong working partnerships with CRM, Client Services, regional eCommerce Warehouses/Kering Logistics and Retail Operations to co-create an elevated luxury experience.

Benchmark service proposition in competitive websites and prepare efficient document with the purpose of creating efficiency and best-in-class customer journeys to be implemented/developed.

Share best practices among the regions to create efficiency during the whole customer journey flows and support the roll-out of the new OMS project as SME (subject matter expert).

Who you are?

A professional with proven experience in a similar role (eCommerce Operations and Project management) with 3-5 years of experience within retail industry with Business, Economics/Finance, Engineering, Statistics, Computer Science, background.

A strong analytical, detail-oriented and problem solver executive able to find creative solutions to improve the global customer experience developing KPIs and handling difficult and high-pressure situations.

A team player with solid organizational and time-management skills able to build good professional cross-functional relationships with peers and team management in multicultural environment.

A creative person enthusiastic with a drive to succeed with knowledge of omni-channel solutions in a Retail environment, combined with the ability communicate effectively with all levels of the organization able to represent the company and always serve as a brand ambassador.

With excellent written and verbal communication skills (Spanish and English fluent) proficient in Microsoft Office tools, MS Project, Excel is a must.

Why work with us?

This is a fantastic opportunity to join the Gucci adventure and become part of a thriving merchandising team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular

Start Date
2022-07-15

Schedule
Full time

Organization
GUCCI MEXICO S.A de C.V.