BOTTEGA VENETA Global Client Engagement Specialist

Job description

Summary
Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Job Description

We are currently seeking a Global Client Engagement Specialist who will report to the Global Head of Client Engagement as part of our dynamic team in Milan.

How you will contribute?

·  Coordinate the global execution of the Global client engagement activities and share best practices with the regions
·  Support the regional teams in the execution of the client engagement in store and out of store activities (such as gifting and client activations initiatives)
·  Work with the regions in the implementation of experiences dedicated to the Bottega Veneta VICs to reward them and delight them, in line with the global VIC and gifting strategy
·  Manage the internal employee engagement rewards program, in partnership with the other Retail Excellence referents.
·  Communicate with the regions and manage local CRM requests related to local campaigns to implement

Who you are?

·  Direct experience of 2 - 3 years in a similar role, preferably in a Luxury Environment (Fashion, Jewellery, Hotellerie) but not mandatory
·  Experience and understanding of the luxury business and what competitors are doing
·  Direct experience in one to one clienteling and CRM contact strategy activities
·  A Customer driven orientation with a passion for retail and an omnichannel approach
·  Attention to detail, effective communication, natural empathy with the ability to work both autonomously and within a team environment.
·  Flexibility and adaptability
·  Fluent English essential, additional language between Italian and French is considered a plus
·  Strong PC (Excel, Word, PowerPoint) and analytical skills

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

Job Type
Fixed Term (Fixed Term)

Start Date
2022-06-13

Schedule
Full time

Organization
Bottega Veneta S.R.L