KERING Test Innovation Lab - Customer Service

Job description

About us A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin and Ginori 1735, as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2024, Kering had 47,000 employees and revenue of €17.2 billion.

La tua opportunità

Farai parte del Customer Service e avrai l’opportunità di essere coinvolto nelle diverse attività di preparazione ed invio delle offerte, ingresso campioni, redazione dei rapporti di prova, spedizione provini e campioni e attività di customer service.

Come contribuirai

·  Front-office con Clienti/Utenti
·  Gestione della posta e campioni in entrata con relativa prima valutazione e assegnazione al Reparto di Competenza (gestione ingressi, inserimento dati e stampa delle Richiesta Prove Analitiche, assegnazione delle prove da effettuare sul campione, verifica della sufficienza del materiale in relazione alle prove, predisposizione e redazione dei Rapporti di Prova, etc..)
·  Gestione della posta in uscita, spedizioni provini e campioni e spedizioni ordini
·  Supporto nella preparazione ed invio di offerte commerciali (preventivi di costo e sconti) con Clienti che effettuano richieste di collaborazioni continuative
·  Attività di Customer Service per i Clienti (es. gestione di eventuali reclami)
·  Attività di segreteria quali archiviazione, redazione ed invio di tutti i documenti di pertinenza del Customer Service

Chi sei

·  Diplomato/a con specializzazione da Perito Tessile e/o Chimico
·  Una persona precisa, proattiva e orientata al cliente, con buone capacità relazionali e organizzative
·  Costituirà titolo preferenziale una precedente esperienza in ambito customer service o attività amministrative.
·  È richiesta una buona conoscenza del pacchetto Microsoft Office (Excel, PowerPoint, Word, ecc.)

Your Opportunity

You will be part of the Customer Service team. You will have the opportunity to be involved in various activities, such as preparing and sending offers, receiving samples, drafting test reports, shipping specimens and samples, and customer service activities.

How You Will Contribute

·  Perform Secretarial activities such as filing, drafting, and sending all documents related to Customer Service
·  Supporting Front-office with Clients/Users
·  Managing incoming mail and samples with initial evaluation and assignment to the relevant department (managing entries, data entry, and printing of Analytical Test Requests, assigning tests to be performed on the sample, verifying the sufficiency of the material about the tests, preparing and drafting Test Reports, etc.)
·  Managing outgoing mail, shipping specimens and samples, and shipping orders
·  Supporting the preparation and sending of commercial offers (cost estimates and discounts) with Clients requesting ongoing collaborations
·  Customer Service activities for Clients (e.g., handling any complaints)

Who You Are

·  A high school graduate with a specialization in Textile Technology and/or Chemistry
·  A precise, proactive, and customer-oriented person with strong interpersonal and organizational skills
·  Previous experience in customer service or administrative roles will be considered a plus
·  A good working knowledge of Microsoft Office (Excel, PowerPoint, Word, etc.) is required

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

·  Full time
·  Europe
·  Italy