KERING OPERATIONS Supply Chain & Logistics Customer Service Support L.68/99 (Fixed Term)

Job description

About Kering Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion.

We are currently seeking a Support to our team who will report to the End to End Supply Chain & Logistics Quality Project Manager as part of our dynamic team in Trecate.

Your opportunity

The E2E Supply Chain & Logistics Support, reporting to the E2E Supply Chain & Logistics Quality Project Manager, will collaborate and support the implementation of the entire E2E Quality System. This role involves close collaboration with Brands Retail Ops, relevant Kering Supply Chain and Logistics functions, and Kering Technologies.

How you will contribute

·  Manage discrepancies detected by customers on our shipments through our internal mainframe systems
·  Manage the discrepancy reports of our Central Warehouse and the ones from all Regional Distribution Centers, Stores or Wholesale Customers, investigating about root causes generating mismatches, missing and damages affecting our products along the end-to-end flows
·  Support the enhancement of our Operational ticketing tool and associated database working in close partnership with Ker Tech
·  Communicate and collaborate with internal departments and external partners in order to meet customer expectations
·  Adhere to precision, quality and timing standards to ensure the best quality service
·  Support other departments facilitating the collection of information to monitor business trends and opportunities

Who you are

·  A high school graduate, a university degree will be a plus  
·  Former experience and knowledgeable about logistics flows and shipments
·  A professional with excellent written and spoken communication skills, who can communicate effectively with all levels of internal and external stakeholders A strong problem solver who is able to prioritise and meet deadlines
·  A proactive team player who is flexible, adaptable and reliable
·  An individual with excellent written and spoken communication skills, and can communicate effectively with all levels of internal and external stakeholders
·  Expert in using Microsoft Office, especially Excel. The working knowledge of AS400 or SAP would be a plus
·  Fluent in Italian and English, both written and spoken

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

·  Full time
·  Europe
·  Italy