BOTTEGA VENETA Fixed-term Client Advisor May to September Ibiza

Job description

INSPIRING INDIVIDUALITY WITH INNOVATIVE CRAFT SINCE 1966, CREATIVITY LIES AT THE HEART OF BOTTEGA VENETA. BORN IN VICENZA, THE HOUSE IS ROOTED IN ITALIAN CULTURE YET MAINTAINS A GLOBAL OUTLOOK. AN INCLUSIVE BRAND WITH EXCLUSIVE PRODUCTS, BOTTEGA VENETA IS AS MUCH OF A FEELING AS IT IS AN AESTHETIC.

We are currently seeking a Fixed-term Client Advisor from May to September who will report to the Store Manager as part of our dynamic team in Ibiza.

How you will contribute

·  Finalize sales targets achievements in line with company strategy
·  Use effective selling techniques to maximize the business potential of the stores
·  Contribute to build team working sharing information and best practices
·  Collect and update customer information to ensure an efficient use of CRM and Client Book
·  Uphold respect of the company standards and procedures
·  Keep stock info updated and follow store-to- store transfer request procedures
·  Cultivate customer relationships
·  Deliver excellence in customer service in alignment with the company standards
·  Performs with energy and passion
·  Is proactive and flexible, gives useful ideas for everyday activities.
·  Efficiently manages time to accomplish the tasks assigned
·  Is goals oriented, improves KPIs and effectively closes sales
·  Represents Bottega Veneta Brand image
·  Understands luxury, the collections and fashion trends
·  Is knowledgeable and curious to discover something new on several topics (art, photography, cultural events…)
·  Has an informal, genuine and conversational approach
·  Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey
·  Is connected and able to build and maintain a diversified client portfolio
·  Embraces the clienteling culture of building strong and long-term relationship with clients
·  Is able to understand what clients like and want
·  Curates the collection with a personalized approach
·  Works on silhouettes, brings alternative items to get clients to discover more about the collection
·  With the creative vision in mind, confidently advices clients as to how they can style the pieces
·  Is able to provide more solutions to clients in terms of sales channel offered, embracing new technologies
·  Has a positive approach, contributes to teamwork, adapts to different personalities, seeks support from and provides support to colleagues
·  Knows and applies company policies, procedures and guidelines
·  Keeps the stock tidy, knows and monitors stock deliveries and availabilities
·  Communicates in a timely manner out-of-stock merchandise and any other useful information

Who you are

·  Excellent customer and service attitude and high flexibility to adapt to several types of customers
·  Sales experience preferably in fashion & luxury contexts
·  Excellent communication and empathic skills                  
·  Commercial results orientation
·  Good team player
·  Multitasking, flexible
·  Capacity to work in a fast moving, dynamic and stressing environment
·  Embraces the Brand and openly expresses being mindful of brand aesthetic and vision 
·  A good understanding of fashion, art and luxury
·  Pays attention to details and strives to meet quality luxury standards
·  Solution orientated
·  Is open to feedback
·  Has a learning attitude, is personally committed to continuously improving performance
·  Fluent in Spanish and English

·  Full time
·  Europe
·  Spain