BALENCIAGA Sales Associate (Siam Premium Outlet, Bangkok)

Job description

Summary
Job Title : Sales Associate
Reports To : Assistant Store Manager
Location : Siam Premium Outlet, Bangkok

JOB SUMMARY/PURPOSES:

Significantly contributes to the store sales, by providing Balenciaga signature to all internal and external clients, supporting the management team and representing Balenciaga brand and image.

He/she embodies Balenciaga behaviors and engage clients.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
 

A BUSINESS DEVELOPER

·  Maximize sales and provide excellent client and after-sales service
·  Achieve sales targets, quantitative and qualitative goals and KPIs
·  Closely work with stock team to ensure product rotation
·  Provide high quality relevant feedbacks regarding and requested report to the Management
·  Deal with and report all delicate situations regarding client complaints to the Department Manager and/or consistently Associate Store Director
·  Keep inform on market, fashion trends and business environment by regularly mystery shop local competitors

A TEAM PLAYER

·  Participate in maintaining a positive work environment
·  Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
·  Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
·  Facilitate teamwork in all situations by assisting colleagues in order to provide client experience and achieve goals
·  Participate in achieving sustainability goals

A BRAND PROMOTER (CLIENTS)

·  Behave in compliance with the standards of Balenciaga services, image and values
·  Promote the brand’s culture internally and externally and guarantee excellent client experience
·  Inspire clients by embodying the Balenciaga Universe
·  Ensure seamless Omnichannel Client journeys
·  Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
·  Give tailor-made advice, listening clients’ expectations and answering requests
·  Ensure that the image of the Store is in line with corporate standards
·  Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard
·  Execute product presentation guidelines
·  Actively develop new clients and consistently strengthen existing client relationships
·  Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
·  Create and update client portfolio consistently on Luce app
·  Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance
·  Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments
·  Ensure that the image of the Store is in line with corporate standards
·  Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard
·  Execute product presentation guidelines
·  Actively develop new clients and consistently strengthen existing client relationships
·  Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
·  Create and update client portfolio consistently on Luce app
·  Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance
·  Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments

A PROCESS SUPPORTER

·  Support the Management in all the store processes compliance and follow-up
·  Process client transactions at the cash desk (in-store and distant sales)
·  Promote and execute omnichannel services in store
·  Receive and process store deliveries
·  Prepare and organize deliveries and shipments to clients
·  Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
·  Contribute to front and back of house operations (stock control and inventories)
·  Challenge current processes to ensure efficiency and effectiveness in your department
·  Adhere, keep informed and follow-up on all processes and guidelines

QUALIFICATIONS

·  Diploma and above in any discipline with 1 - 3 years relevant experience in luxury retail industry
·  Excellent communication and interpersonal skills
·  Adaptable, multi-tasking, self-motivated, and open-minded team player
·  Strong sense of responsibility and team spirit
·  Ability to work under pressure in a fast-paced environment
·  High sensitivity to clients’ experiences and loyalty
·  Product and Fashion sensitivity with good knowledge of fashion trend
·  Good command of both spoken and written English and Thai
·  Good PC skills such as MS Office and other digital tools

Job Type
Regular

Start Date
2020-10-31

Schedule
Full time

Organization
BALENCIAGA (THAILAND) LTD