BALENCIAGA Client Engagement Intern

Job description

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion. We are currently seeking a Client Engagement Intern who will report to the Assistant Client Engagement Manager, Hong Kong & Macau.

Your opportunity

The Client Engagement Intern is responsible for rolling out Balenciaga client strategy in the market and will implement clienteling tools & programs in store by ensuring training, follow-up and tracking of all actions. He/she will support the stores by providing client analysis and reports, in order to adapt their client action plan.

How you will contribute

· 
Coordinate (listings, orders, reports…) and make sure the execution is in line with Balenciaga standards

· 
Run specific reports/client analysis if needed to set-up actions to support the business

· 
Track all client actions above in the campaign management tool in order to measure the ROI

· 
Check and validate global newsletters & submit local requests to HQ (i.e. store opening/anniversary)

· 
Perform continuous data quality activities (deduplication & merging) or issues, in collaboration with HQ/MIS and Kering Group.

Who you are

· 
1 year of experience and strong passion in client development, CRM, events or other similar positions in luxury retail/fashion industry

· 
Able to conceive and drive projects forward

· 
Excellent skills in Excel/Power Point is a must and overall strong computer skills

· 
Strong planning and organization skills, fluency in English is a must

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

·  Part time
·  Asie
·  Hong Kong SAR