Tenancy Progressor

Job description

About the role

We have a brand new opportunity for a Tenancy Progressor to join our growing Build to Rent team, here at the John Lewis Partnership.

In this role, you will manage tenancy administration, renewals, and rent reviews from start to finish for circa 800 units. You will ensure compliance, streamline processes, and provide detailed reports on progress, collaborating with onsite management teams to maintain high occupancy levels.

This role demands excellent organisational skills and keen attention to detail to elevate resident experiences. Effective communication, proactive professionalism, and quick relationship-building are key.

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Expected salary - £29,500 - £35,000 (dependent on experience).

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Contract type - This position is a permanent contract.

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Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Build to Rent team aims for one day a week in the office on a Thursday to connect, and on a more ad-hoc basis to attend key meetings. 

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Location - This role is based at our Pimlico Head Office, with occasional travel to our Build to Rent sites. 

Key responsibilities

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Managing all tenancy administration in an accurate and timely manner ensuring efficiency and compliance consistently across the operation, making adjustments and recommendations to process improvement. This will include both new tenancy agreements and the relevant references in preparation for move in/move out day and existing residents updates to their agreements.

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Processing all tenancy renewals including offers, negotiations and finalisation of documentation.

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Dealing with financial elements such rent reviews updating records and reports as appropriate. 

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Updating all relevant systems including the BTR operating platforms, maintaining records in CRM and Management system to ensure all elements of the process are updated, ensuring accuracy of all systems is maintained.

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Building and managing multiple relationships with internal stakeholders such as the BTR Operations team, onsite management for tenancy handovers and third party suppliers to ensure a smooth continuous running of the operation. 

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Sharing knowledge and expertise in the BTR sector to other Partners in the team in readiness for scaling up our BTR portfolio.

Essential skills/experience you’ll need

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Sufficient experience in a residential related asset or property management position – PRS, BTR, PBSA etc 

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Proven experience in liaising and negotiating with customers/residents

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Highly organised, has the ability to plan and prioritise workload

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Able to work to tight deadlines

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Strong written and verbal English communication skills

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Excellent interpersonal skills

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Experience of working in a multi-site business

 

Desirable skills/experience you may have

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ARLA/Propertymark qualified, if not already qualified, commitment to becoming qualified within 6 months

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Knowledge of the leasing process

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:   

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.   

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.   

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.  

 

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