Travel & Expense Pre-payment Auditor Japanese Bilingual

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Travel & Expense Pre-Auditor will ensure the processing of expense claims in a timely and accurate manner, ensuring that all claims comply with the Global and Country Specific Expense pre-audit checklist requirements.

Pre-audit
·  Verify and examine the expense reports before it is approved, processed and paid to ensure its compliance to applicable travel policies and guidelines and that the required supporting documentation are attached per each country’s pre-audit checklist.
·  Notify the expense submitter of actions required if there are any issues with the expense claims in a timely manner.
·  Communicate any clear instructions to expense submitters regarding changes that need to be made to their claims
·  Ensure responses and clarifications received from employees are actioned in a timely manner
·  Ensure that proper approvals are secured for the expense items being claimed
Helpdesk
·  Respond promptly to queries being investigated by Policy Owners, Employees, and Team Leader
·  Respond promptly to queries raised by the employees directly or via the contact center regarding their Travel expense claims
General
·  Contribute to and participate in process improvements, transformation initiatives and Six Sigma projects within the Domain or Center.
·  Achieve performance objectives agreed with the Operations Team Leader / Operations Manager through Checkpoint.
·  Contribute to the achievement of Employee Disbursements Services performance and quality standards as defined in relevant service level agreements.
·  Comply with all Business Controls requirements to ensure audit readiness at all times.
·  Perform other duties as required within Travel Services / Employee Disbursements Process.

Required Technical and Professional Expertise

1. Excellent administration, organizational and time management skills.
2. Proficient oral and written communication skills in all required languages.
3. Customer oriented - demonstrates a positive attitude towards customer service.
4. Strong interpersonal skills - able to collaborate with people and work effectively in a team.
5. Strong thinking and problem solving skills - able to analyze errors/complex issues and identify appropriate solutions.
6. Good working knowledge of web-based systems.
7. Developed computer skills – Excel, Word, Outlook, and internet
8. Able to meet deadlines/ KPI requirements

Preferred Technical and Professional Expertise

·  Ability to work under pressure and is highly adaptable and flexible.
·  Ability to understand and execute business controls.
·  Ability to deal with confidential information.
·  Strong work ethic
·  Has close attention to detail
·  Open to performing routine tasks