Travel and Expense (T&E) Payments Desk

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
This is for the Travel and Expense (T&E) Payment Desk. This role handles multiple GEOs which are Western Europe (19 Cty), and Central Eastern Europe (12 Cty). Its tasks include; a) performs weekly tieouts of disbursement payments, b) creates manual payment input and re-executes payment of the rejected reimbursements payments, c) handles employee inquiries through calls or emails, d) reviews, validates, reconciles, and supports the Accounting Reconciliation Process, e) prepares and monitors the Payment Monitoring report, f) tracks, monitors, and maintains the Fallout trackers, g) maintains and monitors Automation Anywhere Robots, h) prepares monthly volume scorecard inputs, i) supports management for escalation handling, and j) mediates and reports payment issues to the management or downstream processes.

Required Technical and Professional Expertise

·  Strong leadership skills, passion for quality and ownership in accomplishing challenging goals.
·  Excellent communication skills (oral & written) – confident in communicating and connecting in a team environment.
·  Administrative, support professional experienced working in fastpaced environment, demanding strong organizational, technical, and interpersonal skills
·  Ability to multi-task to meet business requirements, develop plans, schedules, and milestones for deliverables and has a good priority setting and time management skills.
·  Good operational knowledge - can understand business measurements and operational systems put in place to monitor and track operational performance.
·  Ability to adapt to an ever-changing environment and can work independently as well as in a team environment.
·  Eagerness to learn new skills in response to project and business requirements.
·  Amenable to working in shifting/night schedule
·  Intermediate in MS Products like Excel, PPT, etc.

Preferred Technical and Professional Expertise
N/A