Telecom Expense Management Analyst

Job description

The TEM analyst is responsible for providing TEM services to several key internal and commercial account teams. The position entails end to end responsibility for the management of Telecommunication costs, working with the vendors and clients to resolve any related issues. Key duties include management of vendor relationships, report development and analysis, and responding to customer requests.

Responsibilities include :
* To perform invoice analysis to identify billing error, discrepancies and opportunities for savings
* Investigate telecom usage charges with the help of invoices and customer service representative
* To prepare and ensure month end activities are executed on timely basis. i.e. *(i) Prepare system charge back departmental journals, do relevant bill/ledger reconciliations & Telco accruals, work with Suppliers on ensuring current aging debts are resolved.
* (ii) Prepare Monthly Reports as required
* Resolve Telco and business groups queries related to invoices and payments information on timely basis.
* Run and analyze reports for example other vendor billing, Pricing inconsistency, and include them in issue tracker called Audit status report.
* To liaise with Clients and Internal IBM representative during US hours and chase Vendors on invoice discrepancy/disconnections notice.
* To maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection)
* Perform other duties as and when delegated i.e. review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects.
Auto req ID

200142BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Business Analyst
State / Province

SELANGOR
Primary job category

Technical Specialist
Company

(1097) IBM Global Delivery Centre (Malaysia) Sdn Bhd
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

CYBERJAYA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

* Must posses at least 2 years experiences in accounting (Account Receivable, Account Payable, invoicing and etc).
Country/Region

Malaysia
Preferred Technical and Professional Experience

* Experience working with contracts, and pricing schedules
Secondary Job Category

Services Specialist
Eligibility Requirements

* Proven analytical skills
* Ability to present information to a variety of audiences
Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

Yes