Technical Support Professional IBM i for US

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

At IBM Bulgaria, in our Systems organization, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions.In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your Role and Responsibilities

Your Role and Responsibilities :
In this challenging role, you’ll be responsible to receive and record incident related information, and use a variety of tools, techniques, and procedures to select appropriate actions to resolve problems. This role participates in remote technical support of IBM software products and/or systems. Key aspects of this role are:

·  Find solutions for customers with a wide range of server software issues including answering how-to questions, trouble-shooting defects, analyzing system logs and collaborating across product areas to resolve problems
·  Contribute to the IBM knowledge content used by customers and staff by creating and helping to manage documentation
·  Help to bring innovation and new ideas to support products and software
·  Responding to escalated customer calls, complaints, questions and queries

Willingness to work during US working hours

Required Technical and Professional Expertise

Technical Expertise :
·  At least 2 years’ experience working in the area of customer support
·  Basic Storage and Networking knowledge
·  Computer or server hardware knowledge
·  Fluency in English - both verbal and writte

Preferred Technical and Professional Expertise

·  Fluency in French, German, Italian or Spanish is advantage
·  Software support experience
·  Customer service or client-facing experience
·  Working knowledge of the IBM i operating system