Technical Support Professional - IBM Cloud Advanced Customer Support

Job description

If you have a strong technical background and enjoy solving problems, have a passion for helping customers with a determination to improving the overall experience & a history of active collaboration with your peers, clients and management to meet the needs of customers and the business then we are looking for you.

In IBM Cloud Advanced Customer Support, you join a dynamic and growing organisation where you will delight clients and develop your expertise and career.

ROLE AND RESPONSIBILITIES

As a member of the Team, you provide technical support to clients of our IaaS and SaaS based offerings and services.
·  Your responsibilities include: Diagnose, investigate and resolve issues reported by our customers to their satisfaction
·  Communicate effectively with customers via ticket, chat and phone
·  Document your work in ticketing system to the required level of detail
·  Continuously learn and improve your skills in areas relevant to your work
Auto req ID

323871BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

DUBLIN
Primary job category

Software Development & Support
Company

(1679) Software Labs Campus Unlimited Company
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

CLOUD
Preferred Education

Master's Degree
City / Township / Village

Mulhuddart
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Compute Engineer
·  Understanding of Computer Hardware systems
·  Good knowledge in operating systems (Linux, Windows, VMware) administration and troubleshooting
·  Knowledge in server virtualization and storage technologies/products and basic network troubleshooting
Country/Region

Ireland
Preferred Technical and Professional Experience

Industry certifications related to storage technologies such as CCNA or CCNP or CISSP is a plus.
Secondary Job Category

Other Software Development & Support
Position Type

Early Professional
Early Professional Track

Developer
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

Engineers in IBM Cloud Advanced Customer Support (ACS) are talented specialists, integral to the operation of the IBM Cloud. Our engineers focus on delivering a positive, customized experience to our customers using a wide variety of tools at their disposal.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.