Technical Support Professional-AMS

Job description

L1.5 ? Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual. Escalate to next level (L2 / L3) depending on the complexity of the incident / problem. L2 ? Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem.
Auto req ID

204561BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Software Development & Support
Company

(0891) IBM Solutions Delivery, Inc.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Must Have skills - Change management and coordination activities
Country/Region

Philippines
Preferred Technical and Professional Experience

Must Have skills - Change management and coordination activities
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

Bachelor's Degree Holder
Open to work in UPA & EW
Open to work on Permanent Night Shift

Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No