Technical Support Professional

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

When working in this abstract, fast pace and continuously changing tech world, resilience, commitment, and curiosity serve as the foundation for success as an IBMer.You will participate in aspects of the software development lifecycle, such as testing and support. You will work to software that is of high quality and meets our clients' needs In your role, you will be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for the wider business, our external clients, & their customers. Our culture of flexibility and freedom are pillars that embrace long-term career growth and learning opportunities in an environment that highlights your unique skills and experience. As an Entry Level Client Facing Technical Support Professional, you will:
• Own the customer experience by solving complex business problems for the world's leading clients.
• Work directly with the customer to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors as well as governments and agencies.
Who You Are:
• Highly motivated and have a passion for creating and supporting great products.
• Thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.
• Great at solving problems, troubleshooting, and implementing solutions to complex technical issues.
• Have a basic understanding of software development and programming languages.
• Have the ability to learn new skills quickly and use the skills efficiently.

Required Technical and Professional Expertise
• Basic knowledge of container-based application configuration and support (Docker, Kubernetes, Openshift)
• Basic understanding in Cloud Infrastructure
• Basic knowledge in Enterprise Java application configurations and support
• Basic understanding of database configurations and support (SQL, DB2)
• Basic understanding of Web Application Server (WAS, Weblogic) configuration mechanisms.
• Basic understanding of application issue troubleshooting and diagnostic analysis.
• Fluent level of English and Spanish

Preferred Technical and Professional Expertise
• Elevated knowledge in IBM Enterprise Content Management Java application configurations and support (ICN, Filenet)
• Elevated knowledge of container-based application configuration and support (Docker, Kubernetes, Openshift)
• Elevated understanding of database configurations and support (SQL, DB2)
• Elevated understanding of Web Application Server (WAS, Weblogic) configuration mechanisms
• Elevated understanding of application issue troubleshooting and diagnostic analysis.