Technical Support Dispatcher (TSD) - Coop (London, ON)

Job description

This position resides in London, Ontario and is a 4 (Co-op) month work term commencing January 2020 . It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.

The Technical Support Dispatcher (TSD) is responsible for receiving electronically submitted requests for support and distributing to level 2 Support Analyst. The TSD reviews each request and assigns to the appropriate level 2 Support Analyst based on knowledge and expertise pertaining to the submitted request. TSD will assist level 2 Support Analyst with overflow of calls making initial contacts for North American customer with Asset Management related issues

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.

Auto req ID

266865BR
Required Education

High School Diploma/GED
Role ( Job Role )

Customer Service Representative
State / Province

ONTARIO
Primary job category

Technical Specialist
Company

(0026) IBM Canada Limited - IBM Canada Limitee
Contract type

Internship
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Cognitive Apps
Preferred Education

Pre-University Qualification
City / Township / Village

LONDON
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Co-op or internship program enrollment is mandatory
·  Demonstrated communication skills (written, spoken)
Country/Region

Canada
Preferred Technical and Professional Experience

·  Email knowledge with Lotus Notes
·  Experience with Salesforce Retain or similar CRM software
·  Ability to follow standard procedures
·  Learn and understand support structure to ensure timely resolution of issues
·  Able to work with Microsoft Office (Word, Excel)
·  Some knowledge of SQL and Databases
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

Must be eligible/legally entitled to work in Canada.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.

Position Type

Intern
Early Professional Track

No Track
Location Statement

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.
New Collar Role

Yes
Introduction

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk!
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multi-cloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, Digital Growth & Commerce, and IBM Developer teams.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.