Talent Acquisition Delivery Manager (RPO)

Job description

GENERAL ROLE DESCRIPTION

The Talent Acquisition Delivery Manager has the overall responsibility for the recruitment service line of the account and for meeting required SLAs and delivery commitments. They have people management responsibility (training, on the job performance and coaching). They are accountable for ensuring legal and regulatory compliance of the recruitment process in the US, in collaboration with the account's SMEs. They are accountable for meeting compliance and control requirements for their respective process as required by the center. The employee focuses on individual/ team/ department operational objectives.

KEY RESPONSIBILITIES:
·  Serves as point of contact for the Client Governance team on certain center specific matters impacting the account's deliverables and issues;
·  Discusses the issues and applicable root cause analysis with the CSM, client and Talent Services Lead
·  Supports the CSM in account planning and execution of projects and action plans to achieve expected outcomes on a year-by-year basis.
·  Has knowledge of the account's contract, statement of work (SOW), SLA definitions and other contractual obligations specific to recruitment
·  Responsible in ensuring all Service Level Agreement (SLAs) are met.
·  Participates in regular Team Meetings / Operational Reviews with the Tower Services Lead/ Leads discussion on daily/weekly/monthly deliverables
·  Provides inputs for the account dashboards and updates for their respective teams
·  Acts as a Client's point of contact for unresolved issues / escalations, resolution tracking until closure, exception handling, audits, etc after the HRPO
·  Coordinates with the HR PO if escalation is about performance of practitioner
·  Ensures that process documents are updated annually or as needed whenever processes change
·  Serves as the approver of process documents authored by the HRPO's
·  Supports review of business controls status regularly with business controls support for the account (upcoming deadlines, reporting requirements, issues / hot topics and audits) and feeds status back to the PMO team as required
·  Acts as the focal point of the account who will work with the Business Controls POC.
·  Prepares the Root Cause Analysis (RCA) and work with the HRPO if issues are People related.
·  Participate in presenting and discussing with the Client, Talent Services Lead or Client Services Manager as needed.
·  Receives Change Requests or In-scope Service raised by clients and initiates discussions with the relevant parties in the change management system.
·  Ensures that system-related change requests are complete and business requirements are clearly identified
·  Defines milestones, impact (both FTE and process impact) with the help of the Talent Services Lead
·  May be asked to assess technical capability of candidates for openings
·  May be tapped for coaching and additional training for practitioners
·  Participate in forecasting affecting results based on CI /Automation projects.
·  Generates, prepares and submits reports to Talent Services Lead or PMO for review and approval
·  Provides input to internal quality management processes that are implemented as applicable to their workgroups and the entire recruitment process
·  Works with HRPO for process related QA issues.
·  Participates and coordinates crisis management (manage cross-process critical situations, manages follow through on action items and the communication around it to all stakeholders – site management, client and PMO). Ensures Account BCP is updated on monthly or regular basis, tested and validated on annual basis
·  Participates in the Continuous Improvement Workshops; Identifies opportunity areas, designs new processes, and implements new/improved solutions to improve results and increase productivity.
Auto req ID

351238BR
Required Education

Bachelor's Degree
Role ( Job Role )

Delivery Manager
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Project Management
Company

(0856) IBM Business Services
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

Quezon City
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Bachelor's Degree
·  At least 5 years experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
·  At least 3 years experience managing recruitment teams in a matrix management environment
·  At least 2 years experience with Microsoft Office (Word, Excel, PowerPoint)
·  At least 1 years experience in Change management
·  Fluency in English

KNOWLEDGE AND EXPERIENCE REQUIRED
·  Experience with Successfactors, HireRight, SAP and similar recruitment specific applications
·  Experience in matching candidate qualifications/ experience with job requirements
·  Use of recruitment technologies and practice of recruitment processes
·  Execution of hiring plans and strategies
·  Monitoring of individual and/or group performance against Key Performance indicators (KPI's)and Service Level Agreements
·  US Geography, culture, government laws and employment requirements
·  Experience in operational metrics reporting and data analysis
Skill-keywords

RPO
Country/Region

Philippines
Preferred Technical and Professional Experience

·  Use of MS Office (Word, Excel, Powerpoint, Visio, Outlook)
·  Experience with Successfactors, HireRight, SAP and similar recruitment specific applications
·  Understanding of full end to end recruitment and hiring lifecycle, including sourcing, applicant tracking, placement and onboarding
·  Experience in matching candidate qualifications/ experience with job requirements
·  Use of recruitment technologies and practice of recruitment processes
·  Execution of hiring plans and strategies
·  Monitoring of individual and/or group performance against Key Performance indicators (KPI's)and Service Level Agreements
·  US Geography, culture, government laws and employment requirements
·  Experience in operational metrics reporting and data analysis
Secondary Job Category

Other Project Management
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
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About Business Unit

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