Systems Programmer - Network Support

Job description

This role functions, in a team providing services to a client, multi-vendor, multi-protocol complex storage delivery environments. Interacts frequently with clients, vendors, and management to a ensure high level of client satisfaction. Acts as a resource and point of escalation for team members. Engages in identifying and resolving complex problems relating to networks' daily operations and project delivery. This role needs to have a strong technical background and ability to learn and/or work with multiple tool sets.

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Provide IBM mainframe network support for the contracted IBM accounts.

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Acquisition, installation, configuration, customization, and support of IBM and ISV mainframe network software including z/OS Communications Server, ie. VTAM & TCP/IP
Network management software (includes NetView and NPM)
File transfer software (includes TCP/IP FTP, Netview FTP and Connect: Direct)
Session Management software (includes CA-TPX, CA-Solve Access, and Candle SuperSession) Printing software (includes InfoPrint server and LRS VPS)
z/VM Communications Server, ie. VTAM & TCP/IP, RSCS, virtual switches
NCP and NPSI/X25

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Support project management implementation of network software upgrades, including close liaison for testing and implementation with client network service provider, client application teams, and other IBM teams (as in the case of a z/OS operating system upgrade). Also provide strategic advice, for consultancy and solutions for both IBM and customer run projects.

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Change and Problem Management.

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Mainframe network hardware specification and configuration.

Specification and configuration of mainframe Open Systems Adapters, including liaising with client network service provider over connections to LAN/WAN.
Configuration of Network Communications Controller hardware (various 3745 models) including liaising with client network service provider over wide-area network connections

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Basic network performance monitoring and tuning.

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Disaster Recovery, planning, and execution of tests, including client access to DR systems during production network

service.

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Create and maintain network documentation.

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Network software evaluation to ensure appropriate support for production services - functional comparisons of software,

compatibility with existing software base, and supportability/operation.

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Provision of support and consultancy for IBM owned in-house written network/user access software.

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Provide strategic advice, consultancy, and solutions for both IBM and customer run projects (eg. mainframe processor

upgrades, TCP/IP network hardware infrastructure refresh, 3745 replacement, RSA TP2 Project, RSA Desktop

Enterprise Extender Role out).

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Compliance - ensure the mainframe network environment complies with security rules agreed by IBM and the client.

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Perform account Health checking for supported products on accounts eg Netview FTP and Connect Direct.

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Resolve issues for Integrity related to mainframe Network across supported accounts.

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Provide 24 x 7 support (including out of hours support) on a rota basis. Also provide support on an overtime basis, where necessary.

Auto req ID

328123BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Systems Programmer
State / Province

GAUTENG
Primary job category

Technical Specialist
Company

(0123) IBM South Africa (pty) Ltd
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

Sandton
Being You @ IBM

Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Required Technical and Professional Expertise

4 years of experience in Network Administration environment

Strong analytical and problem-solving skills.

Sound knowledge and experience on the root cause analysis and define corrective measures.

Country/Region

South Africa
Preferred Technical and Professional Experience

Background in support of Mainframe Network Delivery for multiple multi national and large customers.

Strong business, technical and project management skills, as well as previous delivery experience in a technical environment, are required.

Working experience in a high availability environment

Alignment to process (ITIL).

Secondary Job Category

Technical Services Specialist
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
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